Housekeeping Quality Control Lead - ABM Industries

Overview

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. 

You may be eligible to participate in a Company incentive or bonus program. 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) 2024-Recruitment-Frontline-11.6.23.pdf (abm.com) 2024-Recruitment-Frontline-Spanish-11.6.23.pdf (abm.com)

Position Responsibilities:

• Provide detailed feedback to management regarding performance of the work.
• Oversee work Audits.
• Complete assigned checklists and audits within the venue and return feedback to management.
• Basic housekeeping work.
• Identify, document, and communicate areas of improvement or opportunities for additional work.
• Communicate with both direct staff as well as subcontracted staff to complete janitorial scope of work.
• Work with Project Manager and Asst. Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met
• Respond to client inquiries on behalf of management; discuss and resolve with customer pending complaints/feedback
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager or Asst. Project Manager 
• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision: 

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; 
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; 
• Understand applicable union contracts and develop effective working relationship with local labor unions;
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements:

• Bilingual (Spanish/English) is preferred but not required
• Basic housekeeping knowledge and experience is helpful
• 1-2 years of Supervisory experience
• Excellent attention to detail
• Must be proactive and self-motivated
• Excellent verbal and written business communication skills.
• Customer service experience is preferred but not required
• Working knowledge or desire to learn janitorial equipment
• Intermediate level of Microsoft programs 
• A passion for serving others and helping others to succeed. 
• Excellent personal organization skills 
• Ability to use MS Office Suite, Smart Phones, Internet and other job related applications.