Housekeeping Supervisor (Compass) - Diverse Concepts, LLC

POSITION SUMMARY:

The Housekeeping Supervisor will be responsible for maintaining guest rooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations, opening and closing the department, and maintaining the housekeeping operating standards.

The Supervisor inspects all guest rooms daily to ensure that established standards are maintained. Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

DUTIES AND RESPONSIBILITIES:

• Opens and closes the housekeeping department.
• Create room assignments daily.
• Efficiently manages the floor or housekeeping section allocated to them.
• Follows up on the work performance and assignment of room attendant.
• Reports the guest room status.
• Monitor minutes per occupied room to increase productivity of the Room Attendants.
• Offers all possible assistance to guests during their stay.
• Reports all lost & found articles.
• Assists the MOD to resolve the complaints.
• Supervises proper care and use of cleaning chemicals and equipment.
• Daily inspection and update on linen and guest supply.
• Manage guest requests and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards and update room status in PMS.
• Aware of all room categories and amenities.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Report maintenance issues to the Engineering Department.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Practice safe working conditions under the Occupational Safety and Health Administration guidelines to include Blood borne Pathogens and Bed Bug Training. Maintains proper MSDS logs
• Assumes other duties assigned by the Housekeeping Manager and or General Manager.

· Provide housekeeping department orientation and training for new housekeeping staff and trainees.

PREREQUISITES:

• Service orientated, pleasing personality and leadership capabilities.
• Strong written communication skills required with an understanding and ability to work in a multi-cultural environment.
• Proficiency in computer programs like MS Word, Excel and working experience in hotel software is an added advantage.
• Must be willing to work nights, holidays and weekends.
• Must be able to walk and stand for prolonged periods of time as well as bend and stoop.

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