Housekeeping Supervisor - The Abbey Resort

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

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Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service?  Then The Abbey Resort is The Lake Geneva Experience you are looking for!  We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve.       As part of the Abbey Resort family, you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’!  You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.  Every Guest, Every Associate, Every Time!  We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley.    Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.  We’re always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned.  If you are ready to come Be The Difference – apply now! 

What you will have an opportunity to do:

Housekeeping Supervisors play an integral role in ensuring that each of our customers have exceptional overnight experiences in their guest rooms. Supervisors are responsible for positive guest interactions on the floors and handling any issues in a friendly and efficient manner. They must also be knowledgeable on providing immaculate cleanliness in all guest rooms prior to guests checking in and those staying over, making them feel welcomed.

BASIC FUNCTION:

The right person will show interest in providing for guests, both internal and external, they must be passionate about cleaning, providing exceptional customer service, and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly, outgoing disposition and previous experience working as a Supervisor in a bustling, fast-paced resort.

• Oversee the performance and cleaning standards of assigned housekeepers.
• Inspect all Guest Rooms with your fellow Supervisors.
• Assist and supervise staff.
• Prioritize and direct work of staff.
• Responsible for the training of employees.
• Update room statuses throughout the day on the hotel computer system.
• Responsible for the care and cleanliness of all areas of responsibility.
• Evaluate performance of staff.
• Report deficiencies and maintenance requirements.
• Remain alert, courteous and helpful to guests and co-workers at all times.
• The ability to work at least a 40-hour work week
• The ability to communicate, write and speak English.
• Perform other related duties as requested by Executive Housekeeper or Housekeeping Manager.
• Assist all other departments as needed to ensure the success of the overall operation of the property.
• Any other reasonable tasks as assigned.
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

ENVIRONMENT:

Indoor work with hard and carpeted surfaces. Occasional outdoor work. Regulated ventilation and indoor temperature. Artificial lighting throughout the building.

What are we looking for?

The ideal candidate will also have a friendly, outgoing disposition and previous experience working as a Supervisor in a bustling, fast-paced resort.

• Must be knowledgeable and familiar with all aspects of custodial service.
• Neat, pleasant personality.
• Ability to train staff in methods and procedures of handling equipment and cleaning products.
• Must be bi-lingual.
• Good organizational skills and detail oriented.
• Must be able to learn basic computer functions for Room Statuses.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.