Housekeeping Supervisor - IHG

YOUR DAY TO DAY

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Perform desk opening duties and prepare daily room assignments.
• Assist with scheduling and control daily attendance to ensure proper coverage. 
• Monitor payroll programs and prepare bi-weekly payroll closing reports.
• Conduct daily team meetings, attend other meetings as necessary.
• Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.  
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping. 
• Prepare supply inventories and ensure appropriate par levels.
• Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• Establish and enforce all safety policies and procedures.  Ensure that employees comply with OHSA and its regulations.  Correct any employee who is observed breaking a safety rule.  
• Assist with other duties as assigned.
   

WHAT WE NEED FROM YOU 

Minimum: High School Diploma or equivalent. 

1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.  S/he must speak fluent English.  
•   Communication skills are utilized a significant amount of time when interacting with guests and employees.
•   Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
•   Basic mathematical skills are used occasionally. 
•   May be required to work mornings or late afternoons, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following:
•   Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
•   Frequently standing up and moving about the facility
•   Frequently handling objects and equipment to maintain the facility
•   Frequently bending, stooping, and kneeling