Housekeepipng Room Attendant - Home2 Suites Atlanta

Summary                                                                                                                                                                                                            

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties                                                                                                                                                                                                           

?     Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.  

?     Removes dirty linen

?     Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

?     If Applicable: Remove trash, sweep, dust any balcony/patio areas 

?     Inspects marketing collateral, replacing expired or damaged items.

?     Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.

?     Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

?     Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

?     Cleans mirrors, windows, vent cover, glass doors.

?     If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

?     Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

?     Reports items that require repair or additional cleaning to the appropriate person/department.

?     Restocks housekeeping cart.

?     Vacuums hallways.

?     Turns in all lost and found articles immediately.

?     Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

?     Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

?     Maintains a professional image, including grooming, verbiage, and body language, at all times.

?     Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

?     Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

?     Fosters teamwork by offering assistance to others, as needed.

?     Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

?     Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

?     Recommends other Baywood properties to our guests, when appropriate.

?     Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’