Houseperson - 320 - Margaritaville Resort - Gatlinburg, TN (Gatlinburg, TN) - Diverse Concepts, LLC

POSITION SUMMARY:

The House Person is the core support system to the housekeeping department ensuring the team has all the items they need to provide a welcome and comfortable place for our guests.

Responds promptly to requests from guests and other departments. Identifies and reports preventative or other maintenance issues in public areas or guest rooms. Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

DUTIES AND RESPONSIBILITIES:

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.
• Cleans rooms, hallways and restrooms.
• Washes walls and ceiling, moves furniture and turns mattress.
• Sweeps, mops, scrubs, waxes and polishes floor.
• Dusts and polishes metalwork.
• Collects soiled linen for laundering.
• Assist Room Attendants in maintaining housekeeping carts linen and supplies.
• Removes trash collected by room attendants.
• Walk all assigned floors at beginning and end of shift to collect trash, and soiled linen.
• Pickup clean linen and refill the par stock of linen on each floor pantry.
• Deliver towels, cribs, cots and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Help the room attendants with the heavy lifting when deep cleaning rooms.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Remove soiled linen and trash from the pool side and other service area and take to appropriate locations in the prescribed manner.
• Assist room attendants with placing bed boards, roll-ways beds, extra bed etc.
• Report missing/found articles, damage or merchandise problems to the housekeeping supervisors.
• Always respond in a friendly, helpful manner to guests and other colleagues.
• Take up any tasks assigned by the supervisors as and when needed.
• Report to work in required uniform and in adherence with the Hotels Dress Code Policy.
• Must be able to work independently and as a team player

PREREQUISITES:

• Must be willing to work days, nights, holidays and weekends.
• Knowledge of cleaning and sanitation products, techniques and methods
• Friendly, outgoing personality and professional appearance required.
• Physical stamina and mobility including ability to reach, kneel and bend with ability to lift, push, and pull.
• Strong verbal communication skills required with an understanding and ability to work in a multi-cultural environment.
• Ability to work independently with little or no supervision.