Houseperson - Ameristar Casino Hotel East Chicago

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.:

• Responsible for the cleanliness and condition of the assigned guest rooms and other duties to assist in the smooth operation of the Housekeeping Operations. 
• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. 
• Performs cleaning in all rooms’ hallways, vending areas, guest landings, stairwells, service landings, maid closets, and upkeep according to established standards. 
• Removes used laundry and trash from room. 
• Assists guests with questions or problems, ensuring guest satisfaction. 
• Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer service standards. 
• Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher. 
• Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed. 
• Ensures the 3-month rotation of the mattresses, drapes, and furniture are completed. 
• Assists in department projects, as needed. 
• Ensures the Housekeeping closets are maintained, stocked, cleaned, and organized. 
• Assists in cleaning rooms as needed. 
• Ensures a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping.

BRING US YOUR BEST.:

• High School Diploma or equivalent and six months of previous cleaning experience. 
• Ability to verify orders arriving to ensure the full order was delivered. 
• Ability to communicate effectively with guests as well as all levels of employees. 
• Ability to clean rooms and replenish soft and hard supplies. 
• Ability to effectively and efficiently move from floor to floor as needed. 
• Ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed. 
• Must be willing to work varying shifts and time schedules as needed. 
• Demonstrated knowledge of housekeeping practices and procedures.
• Ability to sustain a high level of confidentiality and professionalism. 
• Ability to maintain a high level of energy. 
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
• Must be highly organized and detail-oriented.

STAY IN THE GAME. FOLLOW US.:

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

We're changing entertainment. Follow us.

 

Equal Opportunity Employer