Housing Stabilization Case Manager (Flagler, Petersburg Office) - St. Joseph's Villa
Petersburg, VA
About the Job
Under the direction and guidance of the Flagler Services Program Manager and working closely with the Rapid Re-housing Team, this position is responsible for assisting clients to move from homelessness (including shelter/transitional shelter) into permanent housing, and to obtain the tools and resources they need to remain in permanent housing.
The Housing Stabilization Case Manager will carry a caseload of up to 20 clients, including up to 10 “new” families (in their first month of re-housing) at any given time.
All work is performed in a collaborative, team-based model with a systems approach. Work is performed safely, effectively, to the highest ethical standards, and in accordance with accrediting standards and St. Joseph’s Villa’s mission, values, and guiding principles.
Responsibilities:Assessment and Development of Stabilization Plan
- Participates in interviews when feasible and/or meets with RRH team to assess applicant, determine housing barriers and develop initial re-housing plan
- Works with client and other staff to develop the client’s full plan for obtaining and maintaining his/her housing
- Assists client to create realistic goals with concrete steps which will ensure their housing stability
- Coordinates temporary housing if needed
Housing Search and Move-In
- With guidance from Housing Specialist, assists client in finding housing and negotiating with prospective landlords
- Assists client to address debt and other barriers to housing though advocacy with previous landlords, rental management companies or utility companies
- Assists client with coordination of move-in activities such as trips to Donation Center or Caritas to secure needed household items
Case Management
- Conducts meetings with family to explain program and to assess needs specifically related to housing, noting other barriers or issues which could impede progress
- Schedules and conducts meetings with family to develop budget and work on longer term stabilization goals which address employment/income, money management strategies, family/parenting, interpersonal relationships, self development and vocational/educational needs
- Refers client to other community resources to gain support to achieve goals and follow up to ensure referrals were completed
- Tracks and documents client’s progress
- Holds clients accountable for achieving life plan goals and objective
Documentation & Processing of Financial Assistance (subsidies, other)
- Prepares applications, check requests and invoices for financial assistance including security and utility deposits, rental subsides and utility costs
- Documents and maintains in the Homeless Client Information System (HCIS) up-to-date information on services provided and funds expended
- Places and maintains up-to-date grant mandated documentation in client’s hard copy file
Team Participation
- Participates in staff meetings and other staff and group activities essential for the operation of an effective service
- Presents information to team regarding client progress, including non-compliance and lack of progress, with possible solutions to ensure best support for the client’s success
- Promotes good community relations and effectively utilizes community services and resources
- Attends scheduled training programs for professional development that include, at a minimum, trainings required by St. Joseph's Villa, and by regulatory and accrediting bodies
- Performs other duties as directed or required
- BS/BA degree in related field
- One (1) year directly related experience with a similar population
- Proficiency with MSOffice Suite (Windows, Excel, Power Point, Outlook) and Internet research
- Valid VA driver’s license with excellent driving record
- Experience with proprietary software preferred
- Fluency in Spanish helpful