Human Resource Assistant - TalentBridge

We are seeking a Human Resource Associate for the HR Triage Team with a positive attitude, strong communication skills, and a resourceful mindset. The ideal candidate will join our team post-launch of new systems, so they must have excellent interpersonal skills to integrate smoothly and learn as we progress. While a background in HR is not required, an understanding of data organization, process management, and HR procedures will be beneficial.

Key Responsibilities:

• Assist the HR department in executing various programs and procedures for all company employees.
• Review, process, and triage inbound communications (standard mail, email, voicemail, and service requests) to appropriate teams, ensuring service level agreements are met within the case management system.
• Monitor queues to ensure continuous and balanced workflows, considering team availability and work complexity.
• Record and update the case management system with call/transaction-specific information and supporting documentation, ensuring thorough and accurate entries.
• Provide excellent customer service, responding to high volumes of incoming calls, cases, and communications from employees and HR partners. Address questions and concerns within the scope of responsibility.
• Offer administrative support for Corporate Human Resources Departments, including preparing reports and correspondence as directed.
• Manage time effectively to ensure the HR Shared Services Center meets required service level agreements and maintains high customer satisfaction scores.
• Perform other duties as assigned.

Qualifications:

• 0-4 years of experience in a customer service or administrative support role.
• Ability to read, write, and speak English proficiently.
• Basic understanding of computers and data systems.
• Strong organizational skills and attention to detail.
• Excellent communication and people skills.
• Ability to work in a fast-paced environment and adapt quickly to new processes.

This role requires someone who can hit the ground running, integrate into the team effectively, and handle a variety of tasks while maintaining high service standards