Human Resources Assistant - Loves Travel Stops & Country Store

Req ID: 447782 

BASIC PURPOSE: The Human Resources Assistant plays a pivotal role in providing administrative support to the corporate Human Resources Department and contributes to the smooth functioning of daily HR operations. This position involves a wide range of responsibilities, from front-desk management and employee onboarding to document management and special project assistance. The HR Assistant ensures a welcoming environment for employees and visitors while maintaining high standards of customer service and discretion.

KEY RESPONSIBILITIES:

Front Desk & Visitor Management

• Serve as the primary point of contact by answering incoming calls and emails, ensuring prompt and professional communication.
• Greet, welcome, and direct visitors, announcing them appropriately, and manage the issuance and logging of visitor/vendor badges.
• Provide employees with badges (new, replacement, or temporary) and manage badge inventory.

Onboarding Support

• Assist with the onboarding process for new employees by collecting and processing documents for the I-9 verification, issuing employee badges, and coordinating workspace setup.
• Provide new employees with a welcoming experience by guiding them through HR processes and ensuring a smooth transition into the company.

Corporate HR Hotline & Email Management

• Answer and respond to calls from the Corporate HR Hotline, fielding inquiries and directing calls as needed.
• Monitor and manage the Corporate HR inbox, responding to requests and routing inquiries appropriately.

Document Management

• Retrieve, upload, and maintain employee documents for various HR processes, ensuring compliance with company policies and confidentiality standards.
• Ensure accurate and timely reporting, data entry, and updates to HR systems for employee files, onboarding activities, and other HR-related tasks.

Administrative Support

• Manage mail by receiving and distributing letters, packages, and other correspondence.
• Provide backup support to HR team members, ensuring continuity of service during absences.
• Assist with special projects, such as HR events, audits, and system updates, as directed by the HR Manager or team.

Cross-Functional Collaboration & Support

• Cross-train to support various HR functions within the team, including field HR operations, ensuring broad coverage and adaptability.
• Provide ancillary support to HR Business Partners by addressing ad-hoc requests, including file management, reporting, and other tasks as assigned.
• Maintain and update written Standard Operating Procedures (SOPs) for all assigned responsibilities.

EDUCATION AND EXPERIENCE

Education:

• HS Diploma or equivalent required
• Associates degree preferred

Experience:

• Prior experience in administrative support, customer service, or receptionist roles is beneficial.
• HR experience in an administrative capacity is preferred.

SKILLS AND PHYSICAL DEMANDS

Skills:

• Discretion & Confidentiality: Ability to handle sensitive information with discretion and confidentiality.
• Technical Proficiency: Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with HR systems is a plus.
• Customer Service Orientation: Exceptional customer service skills, with a friendly and approachable demeanor.
• Attention to Detail: Highly organized, with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization.
• Team Collaboration: Strong teamwork and collaboration skills, with the ability to work effectively with others and provide support across functions.
• Multitasking Ability: Demonstrated ability to handle multiple tasks, prioritize effectively, and adapt to changing work demands.

Physical Demands:

• Requires prolonged sitting and occasional bending and stooping
• Occasional lifting of 25 pounds or less
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Job Function(s): Corporate 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.