Hybrid Contract to Hire: Customer Account Specialist in Norfolk, VA - Lancesoft
Norfolk, VA
About the Job
Length of Assignment: 1 year contract – possibility for temp to perm
Pay range: $17-19.50/Hr on w2 (All inclusive)
Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take “lights out” calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity.
NOTE:
Candidates must be ready to start on day 1, if they do not arrive on day 1, they will be removed from the cohort.
Please note no vacation will be taken within the first 90 days due to training schedule.
High Level Project Overview: Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. *** Energy is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of *** Energy’s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Top 3 Required Skills:
What soft skill requirements do you have (team fit and personality requirements)?
Nice to Have Skills:
Preferred Years of Experience:
Education:
Are there any specific companies/industries you’d like to see in the candidate’s experience?
Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information, or Credit Sensitive Information? yes - Will need a credit check
Regards,
Ankur Mallik
Email: ankurm@lancesoft.com
Phone: (703)-889-6728
Pay range: $17-19.50/Hr on w2 (All inclusive)
Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take “lights out” calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity.
NOTE:
Candidates must be ready to start on day 1, if they do not arrive on day 1, they will be removed from the cohort.
Please note no vacation will be taken within the first 90 days due to training schedule.
High Level Project Overview: Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. *** Energy is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of *** Energy’s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Top 3 Required Skills:
- Must have customer-facing experience (in person or phone): 2 years or more
- Must have strong computer skills (Microsoft office, video conferencing, etc.)
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer experience is the main focus.
What soft skill requirements do you have (team fit and personality requirements)?
- Must have STRONG interpersonal communication skills with customers, supervisors, peers.
Nice to Have Skills:
- Bi-lingual is wonderful, but not required.
Preferred Years of Experience:
- Minimum 2+ years of experience in a inbound call center environment
- It would be a plus to also have experience with utilities
Education:
- HS/GED Required
- Associate degree prefer, not required
Are there any specific companies/industries you’d like to see in the candidate’s experience?
- Customer Service fields especially inbound call center
Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information, or Credit Sensitive Information? yes - Will need a credit check
Regards,
Ankur Mallik
Email: ankurm@lancesoft.com
Phone: (703)-889-6728
Source : Lancesoft
