Hybrid Technology Operations Engineer 29856 at Solving IT

We are committed to creating the most respected expert technology solutions and recruitment company bar none, by treating our people better than any other business. We will be your dedicated career coach; giving you honest advice, helping you find the best opportunities and much more.

This Contract Role as a Hybrid Technology Operations Engineer in Chicago, IL will provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact. TOCC’s role can be fast paced, demanding and rewarding work that is critical to ensuring the health of our technology systems and business needs.

Responsibilities:

• Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units.
• Remediate systems & application issues in these environments.
• Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
• Accurately report incidents to management
• Learn and execute triage, escalation protocol and recovery procedures per application/business area
• Utilize monitoring systems and company tools to ensure system stability while guaranteeing all incidents are acknowledged in a timely and efficient manner
• Learn specific application flows and general functionality by application
• Process hardening. Identify and implement process improvements
• Document timeline of events for incident reporting and postmortem

Requirements:

• Basic proven Linux knowledge
• Experience with incident/issue management systems and process
• Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
• Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
• Cloud platform experience

Benefits: 

Solving IT is pleased to offer a rich benefit plan to our W2 employees. We offer five health plan options and a PPO dental plan through Blue Cross Blue Shield, Term Life/AD&D Insurance, and 401(k) Savings Plan. Solving IT subsidizes the health and dental premium for the employee.

As you continue to develop your skills and experience, Solving IT will work with your changing preferences to match you with rewarding projects. Our unrivaled reputation for quality is demonstrated through our Inavero Best of Staffing award that was won due to the feedback from our own clients and candidates. We also love to socialize and have fun so we have regularly scheduled parties and events for you to unwind and network with fellow consultants. 

Whether you are searching for your next challenge or just looking to stay on top of market trends, Solving IT is committed to help position you appropriately. By leveraging the latest market and compensation data available, you can rest assured that you are getting more than just an informed opinion. You are getting the Solving IT Experience.