ICU/CSU Nursing Manager at Baylor Scott & White Medical Center - Sunnyvale

Baylor Scott & White Medical Center - Sunnyvale is an acute care hospital serving the communities in and around Sunnyvale, Texas. We strive to make the lives of our patients and their families better at every interaction. Our Team Members live out this passion in their daily roles as we support their career and personal goals.

We are located just minutes east of Dallas and south of Garland / Rowlett on Hwy 80 at Collins Road in Sunnyvale. Many team members live in Forney, Mesquite, Garland, Balch Springs, and Rockwall areas with a short commute.

Our work environment includes:

• Modern Office Setting
• On-Site Cafe' and Coffee Bar (Payroll Deduction available)
• Collaborative Teams
• Team Member engagement opportunities
• Competitive pay
• Benefits provided based on your work assignment (Full-time, Part-time, or PRN)

Baylor Scott & White Medical Center - Sunnyvale is seeking a Nursing Manager to provide leadership and oversight to the ICU/CSU Units. Ensures delivery of optimal patient care through the coordination of clinical activities, staff supervision, personnel leadership, and department organization.

What your day will look like:

• Knows and communicates an appropriate set of values. Adheres to these values even when in conflict with other goals. Communicate the Mission, Vision and Values of the hospital.
• Must be able to prioritize work and duties well and must work well under stressful situations
• Must demonstrate good communication and customer service skills with a variety of patients, physicians, and other health care providers both internal and external to the organization, and must make accurate clinical decisions and judgments quickly.
• Provides consistent direction for enhanced patient flow for all departments, House Supervisors and Shift Managers to improve and maximize patient flow on all shifts.
• Attends meetings related to level and unit/department of role:
  • Attends daily morning safety huddles and Tempo meetings or has predetermined designee attend and provide reports.
  • Plans and leads Unit staff meetings and is responsible for information that is presented.
  • Serves on and attends hospital meetings and/or committees as appointed or assigned.
  • Attends monthly Leadership meetings and participates as requested or needed. If unable to attend, provides/submit information as required to meet requirement and prepares a predetermined designee to present.
• Cultivates and promotes open inter and intra departmental communication. Provides regularly scheduled staff meetings to cascade needed information. Reinforces the use of hand off communication and SBAR. Role models pride and ownership.
• Maintains most cost effective strategies to meet budgetary expectations. Consistently evaluates for strategies to reduce labor and supply costs. Reviews Position Control monthly for accuracy. Monitors overtime utilization concurrently. Minimizes contract labor usage consistently.
• Develops flexible schedules: Creates flexible staff schedules by scheduling and utilizing resources at the right time and place within the care continuum to maximize nursing staff productivity, meet budgetary targets and enhance the quality of care delivery.
  • Employee scheduling: Ensures that the critical needs of the patients are met by effectively managing human resources and optimizing the number and type of skilled, qualified workers available for scheduling and daily staffing.
  • Staffing - Ensures safe, quality care by maintaining the appropriate number and skill mix of clinical staff.
  • Ensures that all workers are treated fairly. Standardizes scheduling and staffing policies with respect to shift patterns, overtime, weekends/holidays worked, preceding days off, staff/skill mix and staff preferences to ensure that all workers are treated fairly and equitably.
• Hires the best available candidate – either internal or external. Is not afraid to select strong candidates. Assembles talented mix of skills and abilities. Completes 30, 60. 90 & 120-day touch downs. Aligns appropriate mentors and preceptors for new hires. Utilizes People Answers to hire the “right” candidate(s).
• Provides challenge and stretch in project and task assignments. Maintains an awareness of employees’ personal career goals. Encourages direct reports to accept greater responsibility; provides necessary support and authority. Creates aggressive development plans and then implements and monitors them regularly.
• Provides clear directions/delegation. Distributes workload appropriately. Maintains an on-going dialogue with employees to ensure continual progress. Brings out the best in employees. Facilitates the development of autonomy and leadership skills in supervisors through delegation, coaching, role modeling behaviors and acting as a resource person on a consistent basis.
• Collects sufficient information to make timely and effective decisions. Does not succumb to “analysis paralysis”. Consults with appropriate subordinates, peers and senior managers before making decisions. Does not procrastinate when making difficult decisions.
• Relates well to diverse groups of people throughout the organization. Able to build rapport and form constructive relationships. Is characterized by diplomacy and tact. Able to diffuse tense situations.
• Counsels employees and, as necessary, takes appropriate disciplinary action for infractions of policy and Code of Conduct in accordance with hospital policy. Always criticizes privately and praises publicly. Determines qualifications and competence of staff by: assessing interactions, shadowing, rounding, auditing documentation, and completing competencies annually. Maintains written records for tracking time and attendance with timely follow up.
• Investigates, evaluates, and responds to all complaints and takes measures to correct problems through to resolution. Closes the loop timely with all parties when following up on complaints. Responsible for follow up on Employee Engagement surveys to delineate areas of focus, champion successes, and celebrate positive outcomes.
• Articulates and utilizes factual data for problem solving patient and/or staff related conflicts in a way that demonstrates a positive and cooperative manner. Responds to all assigned tasks timely via email, verbal or written communication.
• Drives departmental processes and communication toward prioritizing quality outcomes including aggressive core measure compliance. Routinely shares outcome metrics with all staff.
• Provides input for formulating policies and procedures for the ICU/CSU unit.
• Says what needs to be said. Provides action-oriented feedback to others. Confronts situational problems directly and quickly. Makes unpopular decisions when necessary.
• Able to get things done through both formal and informal channels. Understands logic behind key policies and programs. Possesses a high degree of “culture” sense.
• Keeps up with industry events, trends and related information that may affect business unit. Knows competition and particulars of individual market place. Maintains a safe work environment for staff and patients. Submits professional, well prepared reports and assignments.
• Performs additional duties as assigned by Unit Nursing Director and/or the CNO.

Success Factors:

• Graduation from an accredited school of professional nursing with the completion of a BSN required, MSN preferred ARDCS or CCI certification preferred.
• 3-5 years of experience as supervisor and acute care clinical skills
• Current professional nurse license issued and/or recognized by the Board of Nurse Examiners for the State of Texas.
• Current BLS and ACLS certification.
• Ability to communicate in English; both verbally and in writing.
• Additional languages preferred.
• Computer skills with knowledge of Microsoft Word, Excel, Visio, and Outlook.
• Strong leadership, communication and organizational skills required
• Current regulatory knowledge (CMS and Joint Commission) and current evidence based practice knowledge.
• Strong experience with service excellence culture

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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