ID Technician - Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Job Description SummaryResponsible for issuance of security access badges primarily for the Comcast Center Campus in Philadelphia, PA, and other Corporate facilities, for employees, contractors, and vendors. This is a highly visible position with exposure and personal interface with a large portion of the corporation’s workforce. Communication and customer service skills must be a priority when engaging with customers. The incumbent must build strong interdepartmental relationships. Requires knowledge of security access controls and systems and to be able to perform a variety of tasks. Must be familiar with standard concepts, policies, and procedures within the corporate work environment.

Job Description

Core Responsibilities

• Creates new, replacement, or temporary security access badges for employees, contractors, and vendors.
• Serves as the first point of contact for all security access control system related issues with ability to troubleshoot and solve those issues.
• Engages with various engineers and technical services to review integration of systems to ensure readiness and operability of physical access control systems.
• Confirms company eligibility status and authorization to access Comcast facilities, and provision badge holder profiles accordingly.
• Liaisons with Human Resources and other business units to manage mass volume of authorized persons to access Comcast facilities and/or events. 
• Conducts photo credentialing and associated access identification training for new hire orientation sessions.
• Maintains all activity logs and documentation for the Security Identification Services.
• Works under general supervision, but demonstrate the ability to work independently when necessary and know how to utilize appropriate resources.
• Demonstrate high quality of customer service.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Ability to communicate effectively in both oral and written English.
• Ability to learn various systems and acquire basic skillsets to be effective in the position.
• Ability to be professional, flexible, and composed when managing crises, and understand when to escalate emerging concerns to Security leadership.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Certifications

• Strong technical computer skills including knowledge in all Microsoft Windows software. Knowledge in IDM Identity Management, Quantum SAFE software applications and SharePoint helpful but not required.

Years of Experience

• Generally requires 2-4 years related experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Computer Literacy; Communication; Customer Service

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years