IFM Operations Manager - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Skills and experience for this job:

• Experience in managing local and regional projects, ideally in real estate, facilities, and operations where the deliverables impact customers, operational teams and processes.
• Ability to work on multiple projects and initiatives at the same time.
• Tenacious drive to deliver results and achieve expected outcomes.
• Comfortable with working across multiple geographies and cultures, virtually, and onsite, in a highly dynamic organization.
• The candidate must be at ease with launching projects without much data, starting from a blank sheet of paper.
• Strong analytical capabilities, combining ability to dive deep into data and anecdotal feedback, analyze status quo and synthesize findings.
• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
• Hands on approach, show attention to detail and ownership.
• Proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
• Great communication skills are a must, combined with ability to moderate large forums, facilitate dialog with stakeholders and clearly present outcomes.
• An excellent level of English is mandatory, other languages are a plus.

What this job involves:

• In partnership with the Regional Facilities Manager, Senior Facilities Managers, Program Managers, and the client drive operational excellence in the regional Integrated Facilities Management (IFM) program by organizing information, providing tools, reports, communications, trainings, and other resources as needed.
• Lead and own the organization, management and implementation of programmatic needs across all aspects of the regional IFM program.
• In collaboration with the JLL Regional Facilities Manager and other leaders, support tracking of all JLL deliverables across all levels of the regional IFM program.
• Communicate via multiple channels with Senior Facility Managers, Program Managers, the client and other leaders to build and sustain strong partnerships to operate in a matrix driven environment.
• Manage the intake and organization of area level projects and initiatives for review with Regional Facilities Manager and other leaders. 
• Lead, attend, coordinate, organize content and presentations for team meetings at various frequencies including weekly, monthly, and quarterly.
• Draft and deliver regional team communications.
• Act as main point of contact for sub-regional FM team(s), in regards to team tools, resources, and to gathering or validate site information and audits.
• Use tools such as Corrigo, Smartsheet, Quip, and Microsoft Office to build appropriate tools for supporting operational deliverables, KPIs, and other projects.
• Assist in the development and management of annual operating budgets.
• Create and maintain dashboards for KPIs and other relevant information to support the regional teams to visual performance and drive results.
• Provide feedback as requested as the subject matter expert for regional operational documentation systems.
• Work across the region to solve customer requests and challenges.
• Lead and work on special projects either self-directed or in collaboration with the broader regional IFM team or the client team.
• Comply with all company and regional policies for both JLL and the client.

Location:

On-site –Boston, MA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. Weendeavourto keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you maycontact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.