IIC Coeur d' Alene Rehabilitation Administrative Assistant 1 - State of Idaho

• Participation in one of the Nation's best state retirement systems: PERSI
• An opportunity for Student Loan Forgiveness 
• 11 paid holidays a year 
• Paid parental leave
• Excellent Medical, Dental, and Vision plans
• Sick and vacation leave that accrue as soon as you start
• Optional 401K, and optional 457
• Basic life insurance for employee and family 
• Wellness programs 
• Training opportunities

• Provide Rehabilitation Support to the Industrial Commission Rehabilitation Division's Field Consultants who are responsible for providing vocational rehabilitation services to injured workers
• First point of contact with the parties involved in the workers' compensation system i.e. claimants, medical providers, sureties, employers, and attorneys
• Create and maintain the rehabilitation case files
• Research, analyze and compile accurate case information by independent contact with sureties, medical providers and claimants
• Utilize specialized case management software to prepare correspondence, and edit case note entries for correct grammatical and professional communication of information
• Work as a team to assure that timely and professional rehabilitation services are provided
• Provide clerical support to a Compliance Investigator similar to Rehabilitation Division Field Consultants by completing file set-up, transcription, utilization of program software, preparing and sending correspondence, and tracking return responses

• Good knowledge of: office support functions including word processing, filing, composing a variety of business documents, reception, gathering and compiling data, and balancing and coordinating a workload for multiple projects
• Experience using Microsoft Word (advanced/intermediate level)
• Experience analyzing and summarizing information, composing and proofreading business correspondence
• Experience performing reception duties, gathering and compiling data, and balancing coordinating a workload for multiple projects
• Experience interpreting, applying, and explaining complex information
• Experience explaining program service and independently handling complaints and upset customers
• Keyboard at a rate of 50 words per minute

Desired Qualifications: 

• Experience aiding a manager, supervisor, and/or field consultant by interpreting, applying and explaining complex information such as regulation, policies or services
• Experience using transcription/equipment preferred but not required and answering a business telephone using knowledge of business telephone procedures and etiquette
• Knowledgeable in medical terminology
• Good time management/prioritization skills