INFORMATION TECHNOLOGY MANAGER - COMMUNICATIONS AND CUSTOMER SERVICE - City of Torrance

IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.

The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today. 

The Department

The Communications and Information Technology Department (CIT) is responsible for the administration of the City's information and communications systems and infrastructure. Our services include the planning, procurement, delivery, maintenance and training which support the business functions of City departments through technology. The Communication and Information Technology department's responsibilities include: Computer hardware systems, Data and telecomm infrastructure, Data management, Information security, Radio and wireless communications, Software and applications, and Telephone and voice systems.

The Position 

The City of Torrance is seeking a dynamic and experienced leader for the position of Information Technology Manager. This pivotal role oversees the daily operations and staff management within the Communications and Customer Service Division of the CIT Department. 

• Strategic Leadership: Plan, develop, implement, and support the City's current and future communication technologies, including computers, telecommunications, wireless/radio, and cabling systems.
• Project Management: Lead and manage technology projects, ensuring timely delivery and alignment with City objectives. Utilize project management best practices to oversee project life cycles and team coordination.
• Microsoft 365 Administration: Administer Microsoft 365 environments, ensuring optimal performance and user support for applications such as SharePoint, OneDrive, and Outlook.
• ITIL Service Desk Methodology: Maintain ITIL best practices for service desk operations, ensuring effective incident management, problem resolution, and service delivery processes.
• Endpoint Management: Oversee Microsoft Intune endpoint management to ensure secure and efficient deployment of devices and applications for all City staff.
• Cloud Communication Systems: Implement and manage the Microsoft Teams Phone cloud system, facilitating seamless communication and collaboration across City departments.
• Technical Oversight: Supervise desktop and enterprise software applications, hardware systems, and network services to maintain high operational standards.
• Support Services: Ensure high-quality IT technical support and problem resolution for all City staff, fostering a responsive and service-oriented support culture.
• Consultative Role: Act as an internal consultant to various departments, providing expert advice on technology solutions that meet their business and operational needs.
• Continuous Improvement: Collaborate with stakeholders to identify opportunities for technology enhancements, driving efficiency and innovation within City services.