INSURANCE FOLLOW-UP LEAD (MEDICAID TEAM) - University of Washington

Req #: 240096 Department: FACULTY PRACTICE PLAN SERVICES (UWP) Posting Date: 10/23/2024 Closing Info: Open Until Filled Salary: $4,220 - $6,042 per month Shift: First Shift Notes: + Choose from multiple, top medical and dental insurance programs + Plan for your future with tax-deferred investing through the UW retirement options, Including PERS plans for qualifying job profiles + Enjoy generous vacation and sick leave policies and protect yourself and your family with life and long-term disability insurance. + Receive UPASS Benefits, which includes free public transportation in the Puget Sound region on participating transit services + Intermittent/Per-Diem Employees are eligible for Holiday and Vacation payFor detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908\_a11y.pdf) **UW Medicine Faculty Practice Plan Services (FPPS)** has an outstanding opportunity for a **full-time, day shift, INSURANCE FOLLOW-UP SPECIALIST (Patient Account Representative 2).** **WORK SCHEDULE** + 40 hours per week + Day Shift + This position is Remote **POSITION HIGHLIGHTS** The **Insurance Follow Up Lead** is responsible for analyzing and developing more efficient and effective workflows for insurance denials and other assignments worked by the Patient Account Representatives. Additionally, the employee performs Patient Account Representative work to cover for absences and prevent backlogs; recommends improvement opportunities; and is familiar with all job functions of the department. The Patient Account Representative Lead will participate in on-the-job training thus the employee must possess superior claims management knowledge and skills, support learning and development opportunities for staff and effectively use one-on-one instructional techniques. **PRIMARY JOB RESPONSIBILITIES** + Work timely and accurately in assigned claims follow-up queues and other assignments. + Accurately decipher denial reason and prospectively plan follow-up steps. + Effectively communicate in writing and verbally with payers. + Help build strong workplace relationships and promotes a positive work environment through open and constructive communication. + Motivate, encourage and challenge staff. + Work collaboratively with the training department to develop effective desk level support training. + Mentor and train staff to support achievement of quality assurance expectations. + Assist the Manager and Supervisor with any special projects or tasking that routinely develop. Ensure completion on a timely basis. + Assist Insurance Follow-up Specialists with problem accounts in their work queues, including problems working with difficult payers. **REQUIRED POSITION QUALIFICATIONS** High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment ORequivalent education/experience. **ABOUT FACULTY PRACTICE PLAN SERVICES** **UW Medicine Faculty Practice Plan Services (FPPS)** supports UW Physicians (UWP), a practice group for more than 3,000 physicians and other healthcare professionals associated with UW Medicine. UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Primary Care Clinics, UW Medical Center - Northwest, the UW School of Medicine, Valley Medical Center, and Airlift Northwest. UWP members also practice at the Seattle Cancer Care Alliance, a partnership of UW Medicine, Fred Hutchinson Cancer Research Center, and Seattle Children's Hospital. **Teamwork. Community. Opportunity.** Become part of our team. Join our mission to make life healthier for everyone in our community. **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.