IT Account Manager - Fishers Technology

Fisher's Technology
Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last fifteen years.

Fisher’s is a leading technology provider in Montana, Idaho, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.

Position Summary
Fisher's Technology is seeking a qualified individual to fill our IT Account Manager position. This position will join the IT Sales Team and will serve as the primary point of contact for our clients, be responsible for client retention and the upselling of additional services. The ideal candidate will build and maintain strong, long-term relationships, handle client inquiries and concerns promptly, and work closely with our technical team to resolve issues. This role requires a proactive approach to understanding clients' business needs and identifying new solutions and strategies to generate revenue.

Job Responsibilities:

Client Relationship Management -

• Build and maintain strong, long-lasting relationships with clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Respond to client requests within 24-hours or less.
• Act as the client's technical accountability partner.

Business Development and Upselling -

• Identify opportunities to introduce clients to additional services offered by the Fisher's Technology.
• Develop a technology roadmap to present products and services that keep clients current with technology trends & updates.
• Achieve sales targets through effective account management and upselling strategies.
• Schedule, plan, and execute Business Technology Reviews (BTRs) quarterly.

Client Engagement Activities -

• Conduct regular check-ins and quarterly business reviews to assess client satisfaction and discuss progress.
• Collaborate with internal teams to ensure client needs are met effectively.
• Provide clients with insights and recommendations to enhance their IT infrastructure.

Issue Resolution -

• Proactively identify potential IT issues and work with the technical team to resolve them.
• Ensure timely and effective resolution of client issues to maintain high satisfaction levels.
• Document and communicate client feedback to drive continuous improvement.
• Engage with Service and Projects teams, acting as the client advocate to improve task execution.

Requirements:

Education and Experience -

• Bachelor's degree in Business, Marketing, or a related field preferred but not required.
• Minimum of 3 years of experience in Account Management.
• Previous experience in the IT industry preferred but not mandatory.
• Knowledgeable of basic IT infrastructure to help identify customer needs.

Skills and Competencies -

• Exceptional interpersonal and communication skills.
• Proven ability to build rapport and establish trust with clients.
• Excellent listening, negotiation, and presentation skills.
• Strong problem-solving skills with a client-centric approach.
• Self-motivated and results-oriented with a proactive mindset.
• Ability to manage time effectively and prioritize multiple tasks in a fast-paced environment.
• Highly proficient with Microsoft Office 365 applications.

Physical Requirements -

• Ability to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+ lbs. with assistance.

Personal Attributes -

• Natural relationship builder with a high level of integrity, reliability, and professionalism.
• Personable and approachable demeanor.
• Motivated by delivering exceptional customer experiences and confident in presenting and closing sales opportunities.

Fisher’s Technology offers an extensive benefits package that includes the following:

• Medical, Dental, & Vision Insurance
• Life Insurance
• Additional Voluntary Life Insurance
• Paid Time Off
• Paid Holidays & Extra Floating Holiday
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Short & Long Term Disability Insurance
• Accident & Critical Illness Insurance