| About This Role: | The IT Analyst will provide administration and end user support for our Business Systems SaaS solutions to support our CRM and ITSM systems. In this highly collaborative environment, this unit thrives on providing creative, innovative, and timely solutions for our campus Business Systems users. Kansas State University has a cloud first strategy for all new applications and data structures while working to move on-premise systems to the cloud where feasible. Our team culture empowers you to take ownership of your work and its outcome. This is an opportunity for self-motivated individuals to work with a highly innovative team. We are looking for candidates who can work collaboratively to resolve problems and have a high tolerance for complexity and ambiguity. Different skill sets may be emphasized as dictated by current priorities requiring the incumbent to be adaptable. You must have a good understanding of SaaS related tools and technologies. While this is a hands-on technical role, you will be expected to take charge of problems, and take the initiative to design and deliver solutions. We expect the team to have a strong desire to learn, research and apply modern technologies and methods as needed. We are looking for candidates who enjoy mentoring teammates and developing those around them. Job Responsibilities: - Lead and participate in system configuration, system enhancements, upgrades, and maintenance.
- Monitor, plan, and perform system upgrades for business systems assigned. This includes quality assurance, troubleshooting, communicating, reviewing issues, recommending system modifications.
- Maintain product expertise across the business systems application portfolio.
- Mentor and assist support staff to ensure accurate and timely diagnosis/resolution of application issues.
- Collaborate with key stakeholders and/or business analysts to iterate and improve existing or new processes and functions.
- Collaborate with business analysts to provide system design options to meet business requirements.
- Assists IT teams in the development of project plans to ensure projects are delivered on time and tasks are aligned for proper application delivery.
- Ensures security standards are strictly followed and applied when configuring application-level settings.
- Serve as lead technical liaison for multiple business units in supporting functional staff.
- Collaborate with vendors to fully understand product roadmaps and assess how feature additions or modifications may impact assigned business units.
- Partner with teams across the Division of IT to solve technology problems using SaaS systems and help scale existing applications.
- Contribute to a highly collaborative environment with functional offices, application developers, data integrations and operations, and business intelligence.
- Proactively recommend new features and improvements to optimize and grow the use of the platform.
- Provide backup support and assistance to other team members.
- Meet performance standards in accordance with service level agreements set by the information technology executive leadership team.
- Assist in developing bid specifications and evaluations for cloud-based applications.
- Develop and present proposals based on business system recommendations.
- Document and communicate system changes, issues, and investigations.
- Create and maintain documentation and knowledge base articles.
- Keep current with technology trends through self-directed professional development, networking with colleagues, and completing training as required or recommended by IT leadership.
- Explores modern technologies, tools, and techniques and works with the team and with leadership to continue to evolve our technology stack.
- Participate in the planning and implementation of guidelines and procedures for application administration and configuration changes that are consistent with the Division of IT goals, industry best practices, and regulatory requirements.
- Assist with the identification, evaluation, and selection of various technology applications to support the university.
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| Worksite option: | This position is eligible for hybrid and/orremote worksite. Work may be performed on employer premises, designated assignment location and/or performed fully in a remote capacity. An employee who is working remotely must reside within the United States in order to comply with all federal and state laws, filings, or tax requirements. |
| What You’ll Need to Succeed: | Minimum Qualifications: - Requires a bachelor’s degree and five years of relevant experience
Preferred Qualifications: - Five years of relevant experience, including some combination of the following:
- Experience with CRM or ITSM systems
- Experience as an administrator of enterprise SaaS solution
- Demonstrated ability to include a combination of the following:
- Excellent logical, analytical, problem-solving, oral, and written communication skills
- Outstanding attention to detail and ability to conceive of the larger picture in relation to strategic planning
- Ability to exercise sound judgement, discretion, and tact in a professional setting
- Ability and desire for independent learning
- Personable and able to work in a small team environment, interact with peers and customers, and respectfully interact with students, staff, and faculty from diverse socioeconomic, cultural, and ethnic backgrounds
- Bachelor’s degree in technical or business-related discipline desired
- Master’s Degree or MBA
- Knowledge and understanding of integration tools and processes as well as relational databases
- Understanding enterprise-wide systems with ability to design and support solutions for growth and scalability across multiple business functions and departments
- Experience with Salesforce CRM and/or an IT Service Management (ITSM) tool
Other Requirements: - Applicants must be currently authorized to work in the United States at the time of employment
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