IT Asset Analyst - Addison Group

Daily Responsibilities:

- Track and label all newly acquired IT software and hardware in the asset management system.

- Partner with the Finance and Administration team to conduct audits of IT assets.

- Adhere to the disposal policy for end-of-life and damaged IT equipment.

- Develop and maintain reports on Key Performance Indicators (KPIs) for asset inventory.

- Allocate IT software and hardware to staff and consultants with assistance from the IT Helpdesk.

- Set up and deploy laptops and desktops for users.

- Oversee the management of loaner laptops via the IT ticketing system.

Required Software/Technical Skills:

- Manage work requests and issues within an IT ticketing platform.

- Build and maintain an IT asset management database.

- Execute Windows 10 imaging for computers.

- Effectively prioritize and track project tasks.

- Ability to move furniture and equipment weighing up to 25 pounds.

- Thrive under pressure and quickly adapt in a dynamic environment.

- Strong time management and organizational skills, capable of handling multiple projects at once.

- Excellent customer service and interpersonal skills for interacting with all levels of staff.

- Strong written and verbal communication abilities.

- Tech-savvy, with a proactive approach to finding technological solutions.

Required Work Experience:

- 2-5 years of experience in managing IT assets.

- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Remedy).

- Experience with asset management systems (e.g., KACE, ServiceNow).

- Practical experience in user training and troubleshooting.

- History of collaborating with vendors to resolve issues.

- Strong documentation skills for both internal and external purposes.

Required Degree/Educational Background:

- Bachelor’s degree in a relevant technical field or equivalent experience.

- ITIL and IAITAM certification is preferred.

Why choose Addison IT? 

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics 

• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses 

• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment 

• Connections: You connect directly with hiring managers from renowned organizations 

• Options: You are presented multiple employment options near your home 

• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.