IT Cloud Services Engineer at The Middlesex Corporation

Position Summary:

As an IT Systems Engineer reporting to the Director of Information Technology. You will be part of a team responsible for the performance, stability, and operations of the internal IT infrastructure. This includes: evaluating new technologies, hands-on technical support, standards and process improvement, and vendor management. This person will support and augment the current team and will play a key hands-on role.

Department: Information Technology (IT)

Reports to: IT Director

Status: Full-Time, Salary

Responsibilities:

· Perform day to day administration to ensure performance, stability, and capacity of cloud-based systems.

· Define, procure, and implement Microsoft 365 solutions aligned with Middlesex standards.

· Ensure license compliance for Middlesex, optimizing costs and benefits while identifying opportunities for consolidation or upgrades.

· Develop and maintain cloud solutions aligned with company objectives.

· Deploy new applications to the cloud. Migrate existing applications from on-premises infrastructure to the cloud.

· Optimize resources to ensure cost-effectiveness.

· Ensure data security and compliance with industry standards.

· Assist with defining, procuring and implementing IT infrastructure, support, and services consistent with Middlesex standards & guidelines.

· Identify, coordinate, and communicate resource requirements to support cloud technologies.

· Lead and support efforts related to data center consolidations and cloud first strategy.

· Provide L2/3 support for the end-user computing environment and assist during major initiatives and high-ticket volumes.

· Monitor, plan, and coordinate the distribution of software, policies, hotfixes, security patches, and service packs.

· Create and maintain technical documentation and drive process improvement with standard operating procedures.

· Mentor service desk staff, promote a strong team environment and knowledge sharing

· On-call support during non-standard business hours as needed

· A limited amount of travel may be required.

Qualifications:

· BS/BA in computer science, engineering, or relevant field; or equivalent job experience

· Experience: 5+ years of system, cloud, and support experience in IT

· Knowledge of Windows Servers, Microsoft O365, Entra ID, Azure, Intune and Defender required

· Base knowledge of Windows domains, Group Policy Objects, Active Directory

· Familiarity with VMware and Meraki a plus

Experience in analysis, implementation, and evaluation of IT systems and their specifications

· Sound understanding of computer systems (hardware/software), networks, etc., including cloud concepts (e.g., PaaS, SaaS, IaaS)

· Familiarity with construction industry specific technologies, systems, and concepts a plus

Necessary Attributes:

· Must have exceptional communication skills both in written and verbal form

· Team player and with strong interpersonal skills

· Strong organizational and time management skills

· Attention to detail and follow-through a must

· Dedicated and hard working

· Strong customer service orientation

Please see HR for information on physical demands and work environment of this job.

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