IT Cybersecurity Specialist - OPSPro, LLC

IT Cybersecurity Specialist

Candidate will provide NISTCMMC compliance implementation, management, and tier 3 support for local and remote GovCon clients. Candidate will also provide implementation, management, and tier 3 support for local and remote commercial clients. Other responsibilities include ongoing management of cybersecurity systems, monitoring, and investigation support for potential cybersecurity incidents. Install, support, and maintain cloud based and on-premises networks and applications. Configure and deploy new infrastructure equipment including firewalls, local area networks, wireless networks, servers, and related office infrastructure as well as support and maintain corporate application systems for email and intranet. Ability to work both independently, and as part of a cross-functional team with a willingness to take on new projects and responsibilities while handling multiple tasks concurrently. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team.

• Provide remote and in-person technical support, incident, and problem management to end-users on technology issues regarding computer operations and networks including software support and administration, installation, setups, error messages, system status, and downtime procedures, etc.
• Provide technical context and leadership to the assigned project team.
• Deploy, configure, and maintain cloud-hosted applications (Office365, Azure, AWS)
• Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware.
• Analyzes and tests new hardwaresoftware configurations
• Prepare technical documentation including standard procedures, reports, research and cost analysis
• Provide technical support for on-prem and virtual cloud hardware
• Assist with management of infrastructure support to include servers, networks, and hosted applications
• Assist the Cybersecurity Manager with new client implementation projects throughout process till handed over completely to Support Team
• Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
• Update DNS, applications, websites, and content management systems
• Update and maintain electronic records with accurate data.
• On-call, and evening or weekend hours will be required as needed for support and maintenance issues.
• Domestic travel could be required
• Perform other duties and special projects as assigned

Required Skills:

• Must be customer-service and results-oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously, and an experienced decision-maker
• Able to work effectively on their own without direct supervision
• Able to work as part of a distributed team spanning multiple time-zones and regions
• 3-5 years of experience with computer systems support, server installation and support, network administration, network installation, and configuration.
• Experience with Firewall, VPN, and Layer 3 and 4 Switch configurations.
• Thorough working knowledge of Microsoft Office, Windows 1011 Operating Systems, Windows Server Operating Systems, Azure EntraID, and Intune.
• Experience with Apple/Mac, SQL, and Microsoft Defender (ATP) is preferred
• Experience installing software, patches, and updates on desktops, laptops, and servers
• Experience troubleshooting complex network and systems infrastructure issues
• Hands-on experience with deployment and/or support of client systems
• Phone and people skills which promote end-user satisfaction
• Experience with Active Directory and Windows Servers
• CompTIA Security + and Network + certification preferred
• Knowledge of NISTCMMC Compliance process preferred
• Experience in 2 or more of the following areas:
• Experience with Cloud platforms such as Microsoft Azure and Amazon Web Services.
• Experience with Microsoft 365 Administration, Intune, Azure EntraID (AD)
• Experience with cybersecurity within the DoD
• Experience with CMMC/NIST 800-171 implementation and documentation
• Experience with SIEM offerings

What does OPSPro do?

OPSPro specializes in providing small businesses and government contractors with compliance and operational support including HR, Payroll, Accounting, Contracting, and IT. We hire experts in these areas who work with our clients to provide the part-time, expert services they need but are not ready to hire for at this point. We often have clients who hire us for one service, but then become clients of the other departments as well. We are known for our experience with government contracting and the ability to provide customized services to start-ups and small businesses.

Why do people love working at OPSPro?

• We run on EOSâ„¢ (this means we take time to work "on" the business to make sure we all have clear expectations, everyone's voice is heard, and we are all rowing in the same direction)
• We value our people (you will often hear "Family First" and we take our work-life balance serious)
• We have been around for while (we are not one of those recent, all-remote companies that are trying to figure things out as they go along - our IT department will set you up with all the hardware and software you need, we meet constantly "face-to-face" via Teams, and we have established services, processes, job responsibilities, marketing materials, and so much more)

OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program.

While performing the duties of this Job, the employee is regularly required to sit, talk, type, or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OPSPro makes hiring decisions based solely on qualifications, merit, and business needs.