IT Desktop Analyst - American Rental Association - Partnership
Bonita Springs, FL
About the Job
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America.
Short Description
A Herc IT Desktop Analyst focus is Responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada.
Responsibilities
Professional Experience
Two or more years' experience supporting computers and printers in an enterprise network environment
Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required
Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks
Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests
Supports application lifecycle for centrally supported PC applications
Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
Work with other Desktop support staff to provide engineering technical solutions in support of business requirements
Extensive knowledge of computer hardware (Dell, Apple, etc.)
Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network
Experience with Apple/Android phones, tablets, and MacBook's preferred
Educational Background
Associate or bachelor's degree in information technology or related two years minimum will also be considered
Conditions of Employment
Certification: CompTIA A+
Certifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation 3.0 or 4.0
Skills
Compensation Data:
$55,000 - $63,000
Req #: 61043
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America.
Short Description
A Herc IT Desktop Analyst focus is Responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada.
Responsibilities
- P rovide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management
- Update and monitor ticketing systems
- Provide routine problem reporting and recommendations to management
- Utilize technical and procedure documentation for Service Desk, PC desktop/laptop configuration standards and install procedures
- Configuration and deployment of new desktop and laptop systems
- Support networked printing devices including mapping, scanning and application setup.
- Troubleshoot and resolve hardware, software, and printing issues as they occur
- Assist IT related projects
- Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
- Install, configure, move, and retire PC equipment
- Coordinate and collaborate effectively with technical teams
- Establish and maintain good working relationship with all business clients
- Overtime and occasional weekend shifts required as needed
- Some travel may be required. 10%
- Serve as a member of the "On-Call" support team
- Resourceful, Customer focused, and Team player
- Learn and follow all company procedures and protocols
Professional Experience
Two or more years' experience supporting computers and printers in an enterprise network environment
Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required
Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks
Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests
Supports application lifecycle for centrally supported PC applications
Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
Work with other Desktop support staff to provide engineering technical solutions in support of business requirements
Extensive knowledge of computer hardware (Dell, Apple, etc.)
Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network
Experience with Apple/Android phones, tablets, and MacBook's preferred
Educational Background
Associate or bachelor's degree in information technology or related two years minimum will also be considered
Conditions of Employment
Certification: CompTIA A+
Certifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation 3.0 or 4.0
Skills
- Proficient in Microsoft Windows 10 and Windows 11
- Proficient in the Microsoft Office 2016 Suites, and Office 365, SharePoint, various Adobe products, Microsoft Edge, Google Chrome, Microsoft Teams, WebEx, Cisco VPN, and Service Now or similar ticketing systems
- Excellent oral and written communication skills are required to provide appropriate client support and interaction
- Ability to work independently and with little supervision
- Ability to work well with others across many organizations including branch locations, sales and marketing, finance, customer support, and field services
- Demonstrates integrity and follows standard operating procedures
- Professional demeanor and strong work ethic
- Professional customer service focused attitude
- Positive, winning attitude
Compensation Data:
$55,000 - $63,000
Req #: 61043
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Source : American Rental Association - Partnership
