IT Dispatcher/Service Coordinator - Proactive Technology Management

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.

Location:

This is a hybrid position. We are looking for someone local in the Detroit Metro area. This position would require on-site work in either Ferndale or Bingham Farms two days per week.

Proactive Technology Is Different:

• Monthly check-ins
• Fun, team-based approach
• Constantly learning
• We are Nuts about IT

Requirements

This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.

Must Have:

• Customer Service experience
• Proficient typing skills
• Friendly and positive attitude
• Self-motivated
• Strong multi-tasking and organizational skills
• Ability to work in a fast-paced environment
• Problem solver
• Reliable internet connection

Good To Have:

• Bachelor's degree
• Call center experience
• MSP experience
• Familiarity with ConnectWise PSA

Responsibilities:

• Answering phone calls
• Client communication
• Scheduling onsite visits
• Creating tickets
• Replying to emails
• Monday - Friday schedule

Benefits

• Full Medical Benefits
• 2 Weeks Paid Vacation
• Quarterly Bonus and Reviews
• Full Time
• Dental & vision insurance
• 401(k) matching