IT End User Technology Engineer - Festival Foods

Onalaska, WI

About the Job

Location : Name

Onalaska Support Office

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Job Title: IT End User Technology Engineer

FLSA Status: Salary

Reports To: IT Service Desk & Operations Manager

We are looking for a self-motivated and passionate IT End User Technology Engineer to join the talented IT Department at Festival Foods. The End User Technology Engineer is responsibie for defining end user hardware and software standards, engineering and securing a standard device image, software distribution, patching, hardware and software life cycle management, administration of related IT support tools to support the needs of our 55 locations (and growing) throughout WI. The focus of this position is the overall delivery of end user technology solutions.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for overall design, strategy, delivery and maintenance of end user technology.
Provides strategic, innovative and cost-effective solutions to increase efficiency, reliability, and integration of our EUT services and operations
Evaluate and define end user hardware and software standards (configuration\product selection).
Own end user software distribution and management for various device and operating systems.
Serve as an escalation point for the IT Service Desk for End User hardare and software support (Level 2).
Identify KPIs to ensure optimal end user technology operations and alignment with the needs of the business.
Create, test and develop standard workstation and mobile device images.
Test, evaluate, and package software and patches for workstation and tablet distribution.
Research, diagnose and resolve production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
Perform upgrades / maintenance activities as well as troubleshoot system issues
Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs
Mentor and train other team members as required
Package, test and deploy engineering software packages and updates to the end-user environment using SCCM
Create and maintain workflow design of Group Policy Objects (GPOs) managing the security and configuration of the Windows desktop OS
Create scripting solutions within PowerShell for automation and other administrative needsProvide expert consulting services along with testing, evaluation, and recommendations of hardware systems and software to meet end-user needs

QUALIFICATIONS

Bachelor's degree or equivalent in professional experience.
Eight (8) plus years of progressive Service Desk and\or End User Technology engineering experience
Expert level experience designing, implementing, and maintaining Windows desktop environments
5+ years MECM (SCCM) experience managing software distribution, Windows imaging and patch management.
Excellent verbal, written, and communication skills.
Demonstrated proficiency with decision-making skills, excellent problem-solving, diagnostic, and technical troubleshooting skillsDeveloping PowerShell scripts to automate tasks

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Sitting at a computer 50% of the time
Bending, stretching, and occasional lifting of up to 30 lbs is required
Professional presence and proper phone etiquette is required

WORK SCHEDULE

The IT End User Technology Engineer is a full-time, salaried position.

Benefits Overview

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Address

3800 Emerald Drive E

City

Onalaska

State

Postal Code

54650

Source : Festival Foods