IT Epic Training Manager - Boston Children's Hospital
Boston, MA
About the Job
The IT Epic Manager will be responsible for:
Business Solutions
#LI-Hybrid
Business Solutions
- Engages with internal clients and stakeholders to understand their current and future operational needs
- Applies deep domain knowledge, a consultative approach with internal clients, and experience with EHRs
- Identifies implications, brainstorms solutions with the team and assesses the best option among many
- Manages & prioritizes the daily workload and assignments of team members to meet business needs
- Provides input into department goals. Ensures team has appropriate resources & highlights areas of need to manager for resolution
- Regularly reports on the productivity, progress, & effectiveness of the team in comparison to established performance metrics
- Participates in implementing changes to team's processes, procedures, etc. to enhance the team's effectiveness
- Manages the team's efforts in support of upgrades. Coordinates with Project Management to establish team’s deliverables for upgrade tasks & assigned release notes
- Communicates major milestones to the team and customers & manages the team’s resource allocations
- Establishes and maintains an open communication channel with staff
- Facilitates team meetings to discuss the status of deliverables, shared issues, end-users’ concerns and upcoming milestones
- Serves in a lead role in presentations to senior leadership on key project updates, broad reaching Epic optimizations and issues, industry trends, etc
- Serves as a liaison to internal Hospital, associated practice groups, etc. when needed
- Defines and communicates goals and expectations for staff, working with senior manager or director to support the broader process/operation
- Provide technical guidance & work direction to staff. Interviews, selects, disciplines or recommends for discharge employees in accordance with Hospital HR policy & practices
- Evaluates staff on achievement of goals & deliverables and assessment of competencies
- Trains staff on the application of policy & procedures
- Develops standards, on call schedules, vacation schedules, training plans & other related administrative duties to ensure a stable work environment
- May assist in developing the department’s budget
- May attend and present at national forums (i.e., Epic XGM - Expert Group Meeting, Epic UGM Support - User Group Meeting)
- Attends relevant conferences, trainings at Epic for additional certifications, or internal BCH offerings.
- Bachelors’ Degree is required
- 5 years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations.
- Previous experience as a Training Manager of a large EHR implementation
#LI-Hybrid
Source : Boston Children's Hospital