IT Executive Support technician at Softworld Inc

Job Title: IT Executive Support technician

Job Location: Bridgewater, NJ 08807

Onsite Requirements:

• white glove support
• end user support
• hardware/software troubleshooting

Job Description:

• The IT Executive Support Technician is responsible for providing onsite, white-glove IT support to the C-Level Executive Team.
• This role serves as the single point of contact for all technology-related issues and requests from the executive team, ensuring a highly proactive and responsive service.
• The ideal candidate will have a proven track record of supporting C-Level executives, demonstrating exceptional communication and collaboration skills, and the ability to deliver support outside of regular business hours when necessary.
• Candidates should possess a college degree in Computer Science, Information Systems, or a related field.
• However, candidates with significant job experience and/or certifications in related technologies will also be considered.

Responsibilities:

• Onsite analysis, diagnosis, and resolution of various technology issues (computers, printers, servers, network, and applications) for the C-Level Executive Team.
• Providing in-person technical support.
• Provide on-site support for all critical meetings, including the Quarterly Earnings Calls, Executive Leadership Team meetings, and Board meetings.
• Installation, configuration, maintenance, monitoring, and troubleshooting of hardware and software.
• Preparing and documenting devices for legal hold for data retention.
• Maintaining positive relationships with executives and providing training as needed.
• Collaborating with network and infrastructure technicians and systems administrators for efficient computing and network environment operation.
• Documenting IT-related procedures and processes.
• Developing solutions and managing multiple tasks independently and with the team.
• Serving as a liaison with third-party vendors and responding promptly to incoming calls or emails regarding hardware or software problems.
• Maintaining inventory of components and equipment and assisting in handling all equipment appropriately.

Required Qualifications:

• Associates or bachelor's degree in information systems, Computer Science, or significant related experience.
• 3 or more years of work experience in IT, working closely with C-Level executives.
• A+ Certification and Microsoft Certified Professional or other industry certifications preferred.
• Strong experience in troubleshooting, repairing, and installing computer hardware and software, and coordinating the installation of PC systems.
• Working knowledge of networking and communications protocols, MS Windows OS, and MS Office support.
• Knowledge of Active Directory, Microsoft Intune, and network services (DNS & DHCP) is a plus.
• Experience with Zero-Touch hardware deployments.
• Ability to train and guide less-experienced individuals.
• Strong written and verbal communication skills, attention to detail, critical thinking, and problem-solving skills.
• Ability to work independently and part of a team, learning new systems and hardware as implemented.
• Strong customer service focused.