IT Field Tech - Encore Strategic

Are you looking to take the next step in your career in a company with strong teamwork values, a friendly and welcoming culture, and plenty of room for advancement? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment. We are currently seeking an IT Field Technician to join our intentionally collaborative team in our Boston/RI area office.

*This role has been posted by Encore Strategic on behalf of Keytel Systems*

We'll Provide:

• Salary is expected to start at $65-75K and is scalable based upon experience
• Retirement plan, paid time off, health insurance benefits, and bonus plan
• Tuition reimbursement and professional development assistance
• Company vehicle and parking costs - don't put miles on your own car
• Experienced management, a strong culture, and a high degree of trust in you for you to get the things you need to do done

What You’ll Do:

• Install, configure, and deploy hardware components including desktop, laptops, servers, and associated peripherals.
• Provide on-site support to clients, addressing their technical concerns and ensuring their technology runs efficiently.
• Perform routine maintenance tasks, updates, and system checks to ensure optimal performance and security.
• Maintain accurate records of hardware inventory, installations, and troubleshooting activities. Provide detailed documentation for future reference.
• Assist clients in understanding and utilizing their hardware and software resources effectively. Provide basic training when necessary.
• Document, track, and prioritize support incidents using a ticketing system. Troubleshoot hardware and software issues.
• Collaborate with team members to escalate and resolve complex technical problems

Skills you’ll need:

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans.
• Ambition to advance, learn new applications, and master new skills
• 1-3 years of hands on PC support experience and O365 knowledge
• Knowledge of low-voltage cabling standards, types, and usage scenarios.
• A general knowledge of different hardware platforms, cloud services, and line of business applications.

Apply:

• Apply with your resume
• Prioritized consideration will be given to candidates who get a head start on our application and testing here: https://www.ondemandassessment.com/link/index/JB-VWMFFRSNU?u=1047336

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