IT Field Technician at US Tech Solutions

Duration: 3+ Months Contract to Hire

Job Description:  

• Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issue
• 5+ of field support experience
  • Ticket and asset management
  • Strong hardware/software installation, support, and troubleshooting
  • Windows XP, 10, and 11 experience
  • Mac OS and iOS support
  • Network Printer, HP configuration, consumable swaps, and moves
  • Experience with Active Directory, MS Office, phone security, OS365
  • Requires Networking troubleshooting and support
  • Support skills for VPN connectivity and security
  • Configuring new PC’s/notebooks via imaging, SCCM and standalone
  • Remote Install software/hardware and support
  • Knowledge of basic networking concepts and Hands&Eyes support
  • Lift and carry up to 40lbs

Knowledge and Skills:
• High school or G.E.D.
• Lenovo or other vendor certifications
• CompTia A+, Network+/Security+ (Preferred but not required)
• Apple training (preferred but not required)

Work Environment
• Office environment
• Walk up kiosk/ vending and lock / network printers
• Data Center or Telco Closet
• May require weekend work for Critical and High Priority support only
• Will require shift work/On-call coverage

Education:

Bachelor’s Degree in related fields is preferred.

Experience:

• 5+ Years.