IT Help Desk Associate - Etain LLC

IT Help Desk Associate

EMPLOYMENT TERM Full-time

COORDINATES WITH Operations, Purchasing, Marketing, Call Center, and Fleet Team

DIRECT REPORTS Assistant Managers, Dispensary Leads and Curators

LOCATION: Armonk, NY

Etain

Etain is a women founded vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in New York. We have retail dispensaries located in Kingston, Syracuse, White Plains and Midtown East in New York City.

Our mantra, "Take a moment with Etain", embodies the spirit and belief that their products meet the needs of our community by delivering the highest quality and purest products, so our patients and customers feel good about investing in their health and wellbeing. We foster diversity and inclusion in the cannabis space.

Our purpose is to compassionately provide both medical patients and adult use customers the highest level of cannabis products with outstanding customer service. We are looking for leaders who want to work alongside great talent and create a positive customer centered work experience for their team.

We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the cannabis industry.

Find out more at https://www.etain.com and follow us on LinkedIn.

ROLE SUMMARY

Responsible for providing users with technical support with computers systems, hardware, or software. Respond to queries, run diagnostic programs, isolate problems, determine and implement solutions. We are looking for self-starters who can work both independently and, in a team, setting. Duties include answering store calls, upgrading software, building PCs, etc. This position requires the ability to work with limited supervision.

Essential Functions:

• Install, configure, and troubleshoot PCs, laptops, tablets, printers, and all applicable hardware
• Performs basic network administration
• Provides end user support and training (onsite and remote)
• Virus and Malware Removal
• Email Troubleshooting with Outlook
• Keeps all systems up to date with latest patches, security updates, firmware updates
• Documents IT processes and configurations
• Keeps up to date with latest technology advancements
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Train new users
• Maintain daily performance of computer systems

Qualifications:

• BS/BA in Computer Science, MIS, or equivalent experience
• Microsoft Office 2007 and later experience
• Microsoft Windows 7 installation, configuration, and troubleshooting
• Microsoft Windows Server / Active Directory administration
• Working knowledge of server hardware and network configurations, including web servers
• Ability to troubleshoot PC configurations and connectivity issues
• Minimum 2 years of help desk experience
• Ability to multitask and prioritize
• Experience administering MS Windows
• Excellent communication, analytical, and problem-solving skills required
• Teamwork and excellent customer service skills required

Additional Responsibilities

• Positive Work Environment: Contribute to a positive and professional work environment.
• Safety & Compliance: Prioritize a safe and clean work environment, conducting oneself with integrity and adhering to all Company policies and State regulations.
• Continuous Learning: Actively participate in training programs, seminars, and conferences to stay up-to-date on industry trends and best practices.

Work Environment:

This position operates in a variety of settings including vehicles, laboratories, dispensaries with patients, greenhouses, and outdoors. This position operates within a manufacturing environment and requires daily use of personal protective equipment such as respirators, hair nets, gloves, and goggles. When outside of the manufacturing center, professional attire is required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employees may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

AAP/EEO Statement

Etain is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by law.

COMPANY BENEFITS

Etain provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental, and vision insurance, and a paid time off program.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please note: Only shortlisted candidates will be contacted.