IT Help Desk Support - Contract (On-Site) - Atlantic Partners Corporation

New York, NY 10005

Responsibilities:

Serve as the first point of contact for users seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Device provisioning not limited to deploying and imaging various devices including desktops, laptops, and iPads
Office IT equipment setup such as monitors, keyboard and mouse
Issuance and administering telco's data SIM card
Perform user onboarding for technology requirements
Resolving SaaS product issues with vendor support
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Identify and suggest possible improvements on procedures
Weekly reporting of ticket status, project status and other area of responsibilities

Requirements:

5+ years of hands-on experience for system support in a well-established environment.
Proven experience as a help desk technician or other customer support role
Must have experience with supporting Microsoft Office 365
Have experience with Microsoft Windows 10
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered

Source : Atlantic Partners Corporation