IT Help Desk Support (contract onsite in Irving, TX) - Elan Partners

IT Help Desk Support (contract – onsite in Irving, TX)
6 month contract +
No Sponsorship
Onsite in Irving

Are you intrigued by hardware and software challenges and enjoy working in a fast-paced and fun environment? Do you enjoy solving problems, determining root causes and implementing solutions? This could be your next exciting opportunity!

Requirements:

• Strong knowledge of PC/Mac (a plus for MAC) environments, including: hardware, software, and printers.
• Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers.
• Ticketing System Experience – Halo or Service Now are preferred; others will be considered
• Strong attention to detail, along with organizational and time management skills are a must.
• After hours' support/availability as required to support our global offices.
• Ability to troubleshoot printers.
• Some basic networking knowledge will be helpful.
• Willingness to learn and follow directions from the Help Desk Manager and team.
• Analyze, evaluate and prepare recommendations for system improvements, optimizations and development
• Excellent verbal and written communication skills.
• Ability to conduct research into issues as required.
• Current Certifications must have CompTIA A+, or CompTIA N+, or MCP (may consider other equivalent experience and/or Certifications) Apple ACMT Certification is a plus
• Associates Degree and/or 2+ years of related work experience.

Responsibilities:

• Provide hardware and software technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment.
• Support US offices during their off-hours.
• Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.
• Monitor, manage, and document all actions and solutions into ServiceNow ITSM.
• Respond to requests via email, in person, or over the phone using remote assistance tools.
• Follow up on outstanding requests and ensure timely resolution.
• Install, modify, and repair computer and printer hardware and software.
• Setup and configure computers and peripherals for on-boarding of new employees.
• Maintain inventory of company computer equipment, peripherals, and supplies.
• Core In-Office Hours – Mon-Fri 8:30am-5:30pm CST