IT Help Desk Technician - TEKsystems

Description:

As an IT Helpdesk Specialist, you will provide comprehensive IT support across various domains including software, hardware, end-user support, and network maintenance. This role demands a well-rounded IT knowledge base and the ability to perform multiple IT functions within the organization.

This position sits hybrid in Baraboo.

Key Responsibilities:

• Maintain and operate the IT help desk, ensuring timely and effective resolution of issues.
• Ensure all business systems are functioning properly and address any issues promptly.
• Respond to queries via phone, email, in-person, or remote access, providing technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users and other staff on troubleshooting and diagnosing problems. Develop and edit training materials related to internal IT systems and processes.
• Utilize and maintain Office 365 and SharePoint.
• Deliver excellent customer service to end-users, maintaining accurate logs of organizational resources (computers, printers, etc.).
• Maintain the soft phone system.
• Advise and assist in technology updates, upgrades, and standardization within the organization.
• Establish and maintain network monitoring systems.
• Facilitate data import, export, and integration as needed.
• Create and manage backup and recovery solutions for the organization.
• Ensure all devices are properly configured and protected, and verify organizational security, addressing any issues as necessary.
• Lead IT training sessions when required.
• Work with outsourced IT providers to deliver comprehensive business solutions.
• Stay updated with new systems and technologies, continuously developing your IT proficiencies.
• Track IT priorities and projects, providing ongoing status updates.
• Provide recommendations for and implement new software systems.

Required Skills & Qualifications:

• Associate’s degree in computer science or a related field, or equivalent experience.
• Strong working knowledge of computer systems, hardware, and software.
• Excellent problem-solving and analytical skills.
• Strong team-working abilities.
• Excellent communication and interpersonal skills.
• Strong customer service skills for resolving IT issues and answering questions.
• Openness to learning new technologies.
• Previous experience in a related IT helpdesk role is highly desired

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.