IT Help Desk Technician - ON SITE ONLY - Van Beek Natural Science

Job Title: IT Help Desk Technician (Entry Level) 

Location: Orange City, IA 

Department: Information Technology 

Reports To: IT Manager 

Job Type: Full-Time 

Job Overview: We are seeking a motivated and customer-focused IT Help Desk Technician to join our team. This entry-level position is perfect for someone passionate about technology and eager to start a career in IT support. The IT Help Desk Technician will be the first point of contact for end-users experiencing technical issues and will be responsible for troubleshooting, diagnosing, and resolving basic hardware and software problems. 

Key Responsibilities: 

• Serve as one of the points of contact for end-users seeking technical assistance via phone, email, or in-person. 

• Provide basic technical support and troubleshooting for hardware, software, and network-related issues. 

• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. 

• Assist with user account management, including password resets and access control. 

• Document and track all support requests in the help desk ticketing system, ensuring timely resolution and communication with end-users. 

• Escalate complex issues to higher-level IT staff when necessary. 

• Provide guidance and support for software installations and updates. 

• Assist in maintaining IT documentation, including user guides and standard operating procedures. Along with maintaining IT inventory.  

• Participate in team meetings and contribute to continuous improvement efforts within the IT department. 

• Other duties as assigned by the manager. 

Qualifications: 

• High school diploma or equivalent; an Associate's degree in Information Technology or related field is a plus. 

• Basic understanding of computer hardware, software, and networking concepts. 

• Strong problem-solving skills and attention to detail. 

• Excellent communication skills, both verbal and written. 

• Ability to work well under pressure and prioritize tasks effectively. 

• Customer service-oriented with a friendly and professional demeanor. 

• Eagerness to learn and grow within the IT field. 

• Familiarity with Windows and macOS operating systems. 

• Basic knowledge of Microsoft Office Suite and common software applications. 

Preferred Skills: 

• Experience with help desk ticketing systems. 

• Experience with remote desktop support tools. 

Other Skills & Abilities 

1. Technical understanding 

1. Networking knowledge  

1. Honesty, integrity 

1. Self-starter  

1. Ability to train and teach 

1. Interpersonal and organizational skills; and 

1. Be a team player. 

Physical Demands 

Must be able to frequently lift and/or move up to 50 pounds. Required to sit and use computer, handle paperwork, also to stand and use hands and fingers to grasp and hold objects, tools and/or controls, likewise reach with arms and hands. The employee is also, at times, exposed to fumes and or airborne particulates.