IT Help Desk Technician - Encore Strategic

Are you ready to take the next step in your IT career in a company with strong teamwork values, a friendly and welcoming culture, and plenty of room for advancement? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment.

What You’ll Do:

• Work with PC Hardware, operating systems, and networks
• Troubleshoot, diagnose, and resolve typical PC hardware and software issues
• Use backup and recovery software and methodologies and basic firewall functions
• Troubleshoot basic networking hardware and protocols.
• Use CRM and ticketing systems to manage client issues
• Schedule M-F 7AM-4PM

Skills You’ll Need:

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans.
• Confidence and commitment to top-tier customer service in a fast-paced environment, strong phone skills.
• Ability to stay organized and follow tasks through to completion with accuracy.
• Willingness and ability to learn new applications and skills.
• 1-3 years of hands on PC support experience.
• Office 365 experience.
• A general knowledge of different hardware platforms, cloud services, and line of business applications.

Compensation:

• $20 - $24/hr, scalable based upon experience
• Retirement plan, PTO, health insurance benefits, and bonus plan
• Tuition reimbursement and professional development assistance

Ready to apply?

• Quick apply with your resume

OR

• Prefered consideration will be given to candidates who get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-KOOV60S2V?u=1047336

Powered by JazzHR