IT Help Desk Technician - HOJ INNOVATIONS, INC

IT Help Desk Technician

At HOJ Innovations, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Help Desk Technician to assist our team members with questions and problems concerning computer systems, hardware, and software. This will be an in-office position located at company headquarters in Salt Lake City, UT.  The technician will work with our employees on-site and from remote locations, to guide them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.  Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Objectives of this role

• Provide quick and effective assistance with information technology systems
• Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance 
• Listen attentively to employees’ questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
• Work with desktop support engineers to provide employees with superior service
• Represent HOJ Innovations with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to tech inquiries via email, online chats, over the phone, or in person
• Inform employees about IT products and services
• Walk employees step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with employees to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members

Skills and qualifications

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service

Preferred Qualifications

• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Self-Motivated and Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

Required Experience

1 - 5 years of hands-on experience configuring and supporting the following:

• Networking Switches, Routers and Firewalls
• Microsoft Windows Desktop Operating Systems (i.e. Windows 10/11 Pro)
• Microsoft Windows Server Operating Systems (2016, 2019, 2022)
• Server Hardware Technologies and Virtualization Software (HyperV / ESXi)
• Microsoft Active Directory, SQL Server (2014, 2016, 2017, 2019, 2022)
• Remote Desktop/Terminal Services / VPN Connectivity Support
• Data backup and Recovery Support
• Microsoft O365 (Azure AD, Email, SharePoint, etc)

Benefits Offered: 

• Competitive base salary
• Comprehensive total compensation program profit sharing bonuses
• Paid Holidays and Paid Time Off
• Excellent insurance benefits including medical, dental, vision, life, and short-term disability
• Generous employer dollar match to HSA and 401k Retirement Accounts
• Dedicated to a military friendly environment (Veterans are highly encouraged to apply)
• Company-wide commitment to promoting a strong work/life balance

Job Type: Full-Time, M-F (8:00 a.m. – 5:00 p.m.)

Salary: Depends on Experience

Experience: Relevant 1-5 years (Preferred)

Work Authorization: United States (Required)

HOJ Innovations is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.