IT Lab Consultant at USDM Life Sciences

About USDM

USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.

As part of the USDM team, you will have the opportunity to work with cutting-edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?

Founded in Santa Barbara in 1999, USDM has grown into a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.

Nature and Scope of Job

USDM Life Sciences is seeking an IT Lab Consultant to support our client with benchtop applications.

Primary Responsibilities

• Create and configure benchtop computers with the standard image.
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• Install and configure laboratory instrumentations.
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• Support instrument qualification in IS-related activities.
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• Troubleshoot benchtop issues.
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• Build and image new computers.
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• Configure TCP/IP network settings.
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• Evaluate firewall security.
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• Configure Windows security settings.
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• Perform validation and document the results.
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• Understand Windows Active Directory.
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• Set up global groups.
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• Manage user groups.
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• Add and remove computers from the network.

Additional Responsibilities

• Create support documentation to establish an instrument knowledge base library.
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• Work with the infrastructure team to establish required network connections based on requirements.
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• Complete the assigned training curriculum and maintain training at 100%, which includes training on Validation SOPs, Asset Lifecycle Management Systems, Document, Management Systems, Paperless Validation System.
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• Update SOPs if required.

Qualifications

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• Proficiency in creating, configuring, and imaging computer systems, particularly with standard imaging processes.
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• Knowledge of analytical benchtop applications and validation is desired.
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• Experience with the installation, configuration, and troubleshooting of laboratory instrumentation and benchtop issues.
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• Familiarity with TCP/IP network settings, firewall security evaluation, Windows security configuration, and Active Directory management.
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• Ability to perform validation tasks, document results, and update standard operating procedures (SOPs) as needed.
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• Strong organizational skills for creating comprehensive support documentation and maintaining an instrument knowledge base library.
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• Commitment to completing assigned training curricula and maintaining training at 100%, with familiarity in validation SOPs, asset lifecycle management systems, document management systems, and paperless validation systems.
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• Excellent teamwork and communication skills for working with infrastructure teams, managing user groups, and setting up global groups.
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• Detail-oriented with the ability to manage multiple tasks efficiently and adapt to changes as required.

Education & Certification

• A Bachelor's degree in Life Sciences, Computer Science, Information Technology, or a related field.

Working Conditions

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

 Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Sit or stand at a desk in an environmentally controlled office environment for prolonged periods of time.
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• Constantly operate a computer and other office productivity machinery, such as a calculator, scanner, or printer.
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• Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations. 

Equal Opportunity Statement

USDM Life Sciences is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.