IT Local Support Senior Analyst - Howmet Aerospace

About Howmet Aerospace

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.howmet.com/esg-report .

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Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.comBasic Qualifications:

• Associate's degree in information systems, computer science, software engineering, or a related field
• Minimum of 3 years of work experience in IT system administration and help desk support
• Experience providing C-level IT support to executive leaders
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications:

• Bachelor's degree in information systems, computer science, software engineering, or a related field
• 4 years of experience working in a technical support capacity and having expertise in desktop hardware, software, modern browsers, and networking concepts
• Expert in using a service desk ticketing/tracking system

Salary Range: $75k - $90k /year approximation (actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location).Howmet Aerospace is currently in search of an IT Local Support Senior Analyst to join our local IT service desk support team in Pittsburgh, PA. The primary purpose of the IT Local Support Senior Analyst is to provide technical support to end-users, ensuring their IT-related issues and concerns are resolved promptly and effectively, while also providing high-level executive support to our leadership team.

Major Activities and Responsibilities

• Provide technical assistance and support to end users, both in person and remotely, to resolve hardware and software issues at HHQ Location
• Diagnose and resolve hardware and software problems, including network issues, and ensure that IT systems are functioning properly
• Monitor the ServiceNow IT Incident and resolve IT issues
• Install, configure, and update computer hardware and software, including operating systems and applications
• Perform regular maintenance on computer equipment and peripherals to keep them in good working condition
• Manage end user inventory of IT devices, including hardware and software
• Provide training and guidance to end-users on how to use IT systems and applications effectively
• Coordinate employee on/off-boarding with Human Resources
• Provide timely and professional IT support in a friendly, courteous, and empathetic manner while actively listening to their concerns and delivering solutions that meet their needs in a timely manner
• Clearly communicate technical information to non-technical users, both in-person and through various communication channels (Phone, Video, Email, Outlook, etc)
• Partner with C-level executives to troubleshoot and resolve incidents
• Travel to company facilities and events to provide on-site IT support to C-level executives as requested/required
• Participate in IT audits as requested
• Contribute to the development of IT strategies and plans that align with the organization's goals.
• Monitor and measure customer satisfaction and feedback, making improvements based on input, and striving to exceed expectations

Essential Knowledge, Skills, and Abilities:

• Collaboration skills, ability to work with people of varying backgrounds and levels within the organization
• Strong verbal and written communication skills to communicate technical information effectively across all levels of the organization
• Ability to work independently and as part of a team
• Flexibility and adaptability to stay current with technological advancements
• Attention to detail
• Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
• Willing and able to travel to company locations to support C-level executives approximately 15% of the time