IT Manager - ERP System - Anderson Trucking Service

Summary

As a leader in the transportation industry, ATS uses a heavily modified 3rd party transportation industry solution for Enterprise Resource Planning (ERP) called Load Master Enterprise (LME).  This position is a key leadership role responsible for maintaining, enhancing, and modernizing this ERP system to meet the evolving needs of the organization.  This role includes managing the staff, budget, roadmap, operations, support, and projects of the ERP ecosystem. The ability to effectively manage a diverse team, collaborate with business partners, and deliver on a strategy that contributes to ATS’s stated growth initiatives, are critical success factors.

Education and Experience

1. Bachelor’s degree in information technology, Computer Science, or related technical discipline required.
2. 5+ years of experience leading or mentoring staff involved with project management, application development, and support of a heavily modified, 3rd party, large scale ERP system within an organization.
3. Demonstrated project management skills working in both a ticket based and bundled project environment.
4. Strong planning and problem-solving skills; able to identify and resolve problems in a timely manner.  Able to gather and analyze information and develop alternative solutions.
5. Demonstrated ability to lead process improvement initiatives, manage and implement change, and manage budgets.
6. Outstanding coordination, facilitation, consultation, and conflict resolutions skills.
7. Demonstrated experience in team building and collaboration with business leaders, 3rd parties, and internal staff.
8. Ability to perform effectively with guidance/limited assistance from functional leadership.
9. Strong interpersonal skills; able to establish trust and rapport with all levels of staff and other IT Leaders.  Able to relate effectively to diverse cultures.
10. Excellent organizational skills and ability to manage and prioritize workload in a fast-paced environment.
11. Strong computer proficiency with Microsoft Office; Word, Excel, PowerPoint, Access, Outlook.  Able to learn company specific programs.
12. Excellent communication skills (written, listening and verbal).
13. Proven management capabilities in a fast-paced, changing, and growing environment.  Demonstrated potential for growth a plus.
14. Must demonstrate a proactive commitment to ATS corporate values and the success of all staff.
15. Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

1. Manage the staff, budget, roadmap, projects, processes, and support activities related to ATS’s Enterprise Resource Planning (ERP) system, while balancing organizational needs.
2. Participate in all major strategy, operational, and project related decisions for the LME ecosystem as required.
3. Direct and validate system documentation at all stages of development and support for the ERP system.
4. Drive continuous improvement efforts for on-going efficiency and effectiveness within own department and across ATS.
5. Identify and manage gaps, ensuring accurate documentation of systems and resiliency and redundancy is maintained.
6. Create a department culture of “business process first, technology second” mentality ensuring business process consulting is woven into the fabric of projects.
7. Collaborate with internal partners to assist with prioritization and connecting/communicating with the ATS business sponsors
8. Collaborating with the Application Portfolio team, oversee installation of upgrades and patches to maintain applications for life cycle at acceptable levels.
9. Continuously seek to improve quality, efficiency, and productivity standards by creating, modernizing, and/or revising company processes, tools, and resources, (i.e., forms, procedures, technologies, and strategies).
10. Partner with Human Resources in the recruiting, interviewing, selection, on-boarding, and training of new employees to create a positive candidate experience.   
11. Plan, delegate, organize and manage the workflow of staff members to ensure high performance.  
12. Provide effective employee performance management utilizing SMART goals, constructive feedback, coaching for improvement, and progressive discipline. 
13. Design and implement on-going training for current employees; recommend development plan priorities for individual employees of the team and monitor progress against those priorities. 
14. Adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities. 
15. Demonstrates, by their daily actions, ATS Mission, Vision, and Values in a consistent, effective, and reliable manner.
16. Support ATS’ culture by aligning actions, behaviors, performance, and decisions in accordance with the Company’s values as set forth in our All-Employee Competencies.
17. Carry out managerial and leadership responsibilities in accordance with ATS’ policies and applicable laws.
18. Perform key All-Manager Responsibilities; Deliver High Business results, Build the Right Team, Manage for Optimal Performance and Develop Talent for Growth.
19. Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required. 
20. Perform other duties and responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position performs work primarily in an office setting.

1. Constantly in a stationary position and occasionally will move around.
2. Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).
3. Constantly conversing with internal and external customers in person or via phone system.

EEO and Affirmative Action Statement

It is the policy of the ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

The ATS designated person for issues concerning Affirmative Action/Equal Employment Opportunity is Director of Human Resources at 320-255-7400.

ATS is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of the ATS to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.