IT Manager - MetroSys

Key Responsibilities

Team Leadership and Management

• Oversee a team of IT professionals, including network administrators and support specialists.
• Develop and enforce IT policies, establishing best practices for network security and operational standards.
• Manage department budget, track expenditures, and make cost-effective decisions on resources.
• Plan and coordinate IT projects, including technology upgrades and deployments.

Technical Oversight and Support

• Ensure stable and secure IT infrastructure, including systems and network performance.
• Collaborate with various departments to assess technology needs and provide solutions.
• Supervise IT maintenance and troubleshooting to minimize system downtime and address issues promptly.
• Guide implementation of cloud services, data protection, and cybersecurity practices.

Vendor and Partner Relations

• Establish and maintain vendor relationships to optimize service agreements and procurement.
• Monitor performance and service levels of third-party providers, ensuring alignment with organizational needs.

Strategic Planning and Technology Development

• Contribute to IT strategy development, aligning technology projects with organizational goals.
• Identify and recommend emerging technology solutions to enhance operational effectiveness.

Team Growth and Development

• Provide mentorship and guidance to the IT team, promoting skill-building and career development.
• Conduct regular performance reviews and provide constructive feedback.

Compliance and Reporting

• Ensure compliance with industry standards and cybersecurity regulations, managing data protection policies.
• Regularly report on IT performance, system health, and security status to executive leadership.

Qualifications and Skills

• Education: Bachelor's degree in IT, Computer Science, or related field preferred.
• Experience: Minimum of 5 years in an IT leadership role, with team management experience.
• Technical Proficiency: In-depth knowledge of network infrastructure, systems management, and IT security.
• Skills: Strong problem-solving abilities, excellent written and verbal communication, and effective collaboration skills.
• Certifications: Relevant certifications (e.g., CompTIA, CISSP, PMP) are advantageous.

Technical Environment

• Security: CrowdStrike, Microsoft Defender.
• Cloud: Microsoft Entra, Active Directory.
• Networking: Cisco Meraki, Wireshark.
• Service Desk: SysAid, ConnectWise.
• Project Management: Asana, MS Teams.
• Additional Technologies: Windows, Linux, Microsoft Intune, SCCM, PDQ Deploy, and various Apple iOS devices.

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