IT/OT Infrastructure Engineer - LanceSoft Inc
Portsmouth, NH 03801
About the Job
Title: IT/OT Infrastructure Engineer
Location: Portsmouth, NH 03801
Duration: 12 Months
Job Description Summary*
Job Description*
(Key Accountabilities)
Education:
Degree (required)*
Bachelor in Information Technology
Competencies & Behaviors:
Agility:
Business Acumen*
Collaboration*
Customer Focus*
Driving Results*
Leadership*
Skills:
Location: Portsmouth, NH 03801
Duration: 12 Months
Job Description Summary*
- The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements. A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.).
- This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains. As a member of the Global Infrastructure team, this role offers support to all Client sites.
- The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting.
- Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.
Job Description*
(Key Accountabilities)
- Communication and stakeholder management skills
- Fluent in English
- University degree actual or working style
- Ability to define, select, implement and manage standards and associated services.
- Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes
- Abillity to contribute to architecture blueprints, in e.g. the OT area
- Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.
- Hands on experience in multiple technologies and infrastructure areas, such as:
- Defining service and technical solution requirements
- Cisco switches and Wireless controllers
- Hypervisors, such as Vsphere and AHV
- Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman)
- Senior Linux knowledge is highly desired
- Senior Windows Server knowledge is a must
- Automation of infrastructure tasks
- Active Directory
- Backup technologies, ideally Veeam and Acronis
- Disaster recovery
- PowerShell/Bash skills
- Basic Citrix and Windows Remote Desktop Services skills
- Storage and File services
- Database knowledge is highly desired
Education:
Degree (required)*
Bachelor in Information Technology
Competencies & Behaviors:
Agility:
- Learns from experience, errors and setbacks
- Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond
Business Acumen*
- Sets and delivers on individual and team objectives that support the company strategy
- Uses knowledge of his/her business area and related areas to make correct and timely decisions
Collaboration*
- Works in partnership as an active member of his/her team and cross- functional working groups
- Generously shares information and knowledge with others across IT teams and business functions
Customer Focus*
- Proactively seeks to understand internal customer needs and requirements
- Develops insights that can be used to enhance customer satisfaction or other metrics
Driving Results*
- Helps peers (and team) overcome performance obstacles and challenges
- Appropriately prioritizes multiple demands and leads defined work to successful conclusion on time
Leadership*
- Takes personal accountability for outcomes resulting from choices and behaviors of self and team.
Skills:
- Strong customer service ethic
- Can drive cultural and technological disruption
- Ability to perform cross technical Root cause analysis and define associated measures.
- Able to work independently and make educated decisions to provide quick solutions to problems
- Ability to prioritize and quickly resolve issues
- Excellent analytical and problem-solving skills
- Effective prioritization and project management skills
- Ability to anticipate risks and devise solutions in the moment
- Deep technical infrastructure knowledge
- Understand ITIL model and metrics for Service Delivery
Source : LanceSoft Inc