IT Operations Center Support Technician III - Wheeler Staffing Partners

IT Operation Center Support Technician III

Employment Type: Contract
Location: Memphis, Tennessee
Pay: $27 - $28.50/hr
Work Hours: Fully onsite, Monday through Friday, 8:00 AM - 5:00 PM
Contract Dates: 10/31/2024 - 10/31/2025
Job Description:
The IT Operation Center Support Technician III will support IT Operations at the Memphis HQ, managing daily tasks related to shipping, inventory, and technical support. Reporting to the IT Manager of Support Services, responsibilities include maintaining inventory, labeling shipments, testing monitors, and imaging computers. Candidates should be able to lift up to 25 lbs.
Primary Responsibilities:

• Maintain and manage shipping supplies and processes.
• Prepare boxes and pack equipment securely for transport.
• Coordinate shipments of equipment to new employees.
• Support IT Operations Center operations by adhering to protocols.
• Prepare and organize New-Hire Kits.
• Perform other duties as assigned by the IT Manager of Support Services.

General Requirements:

• Friendly and helpful demeanor, strong interpersonal skills.
• Competency with standard shipping tools and materials.
• Professional communication skills, both oral and written.
• Prior customer service experience preferred.
• Ability to work in a supervised team environment.

Operational Responsibilities:

• Take ownership of issues from start to resolution, escalating as needed.
• Work accurately and efficiently in a fast-paced setting.
• Develop familiarity with the New-Hire Kit process and IT Operations.
• Maintain technical knowledge of internal systems.
• Demonstrate thorough understanding of shipping processes and protocols.

Core Competencies:

• Collaboration and teamwork
• Attention to process and detail
• Attendance and punctuality
• Strong organizational skills
• Accuracy and detail orientation
• Commitment to achieving work goals

Experience, Knowledge, & Skills:

• Strong written and oral communication skills.
• Excellent interpersonal skills focused on active listening.
• Ability to manage and ship IT equipment, including computers and peripherals.
• Escalate issues beyond the scope of support as necessary.
• Provide courteous and timely issue resolution.

Qualifications:

• Minimum of 2 years' experience in an IT Operations Center or similar environment.
• Ability to prioritize tasks according to production goals.
• Good written and verbal communication.
• Ability to work independently and make decisions in a fast-paced environment.