IT Product Manager II - C4 Technical Services
Richfield, MN
About the Job
IT Product Manager II
Location: Hybrid (T-W-TH)
The Subscriptions Product team within DAT is responsible for building and maintaining complex software systems that cater to the needs of membership subscriptions services
Subscriptions are a vital part of our business model and its strategy for growing meaningful customer relationships
Our team supports a substantial existing line of contracts and subscriptions and is moving toward a modular, modern, platform to support new opportunities such as recurring paid membership, service contracts, streaming and software subscriptions.
We develop new subscription partnerships and offers that support all sales channels, contract lifecycle, activation, and one-time or recurring billing
Subscriptions within our domain are defined by software services, streaming, protection plans, and membership where our company has a contract with the customer to provide the subscription and/or manage the recurring billing of the subscription.
Project Description:
Our company is seeking a dynamic and experienced Product Manager to join our Subscriptions team
In this role, you will be responsible for defining and managing customer experience workflows to ensure a seamless and engaging subscription journey for our customers
You will work closely with cross-functional teams to enhance customer satisfaction, drive subscription growth, and improve customer retention and engagement.
Position Summary/Job Description:
Some of the key responsibilities this Product Manager will be responsible for are:
Define Customer Workflows: Develop and optimize end-to-end customer experience workflows for our Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.
Customer Insights: Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement.
Collaboration: Work with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows
Facilitate workshops and brainstorming sessions to foster innovation and collaboration.
Product Roadmap: Create and maintain a product roadmap that aligns with business goals and customer needs
Prioritize features and enhancements based on customer impact and business value.
Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives
Use metrics to drive continuous improvement and report on progress to stakeholders.
Retention Strategies: Develop and implement strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.
Engagement Initiatives: Design and execute initiatives to boost customer engagement, such as targeted communications, in-app experiences, and community-building activities.
Innovation: Stay updated on industry trends, competitor offerings, and best practices to continuously improve the subscription experience
Experiment with new technologies and approaches to enhance customer engagement.
Stakeholder Communication: Communicate product vision, strategy, and progress to stakeholders at all levels
Prepare and deliver presentations to senior management and other key stakeholders.
Customer Advocacy: Act as the voice of the customer within the organization, ensuring that customer needs and preferences are considered in all decision-making processes.
Project Management: Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions
Coordinate with internal and external teams to meet project deadlines and objectives.
Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of customer experience initiatives.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
Atleast 5 years of experience is required in the following PM skills:
- Ability to write technical specifications and product requirement docs.
- Past Product Manager experience involving UX/UI
- Proficiency in market research and asking the right questions to better understand customers' needs and wants
- Ownership and ability to take charge and lead initiatives end to end
- Ruthlessly prioritize and focus on product features that can drive maximum impact with minimal resources
What are some preferred/nice to have skills the manager is looking for?
Good to have:
- Technical background; past experience as a software engineer, solutions architect or a Technical Program Manager
- Subscriptions background
- Experience with A/B or multi-variate testing, AI/ML testing experience.
#DICE
Location: Hybrid (T-W-TH)
The Subscriptions Product team within DAT is responsible for building and maintaining complex software systems that cater to the needs of membership subscriptions services
Subscriptions are a vital part of our business model and its strategy for growing meaningful customer relationships
Our team supports a substantial existing line of contracts and subscriptions and is moving toward a modular, modern, platform to support new opportunities such as recurring paid membership, service contracts, streaming and software subscriptions.
We develop new subscription partnerships and offers that support all sales channels, contract lifecycle, activation, and one-time or recurring billing
Subscriptions within our domain are defined by software services, streaming, protection plans, and membership where our company has a contract with the customer to provide the subscription and/or manage the recurring billing of the subscription.
Project Description:
Our company is seeking a dynamic and experienced Product Manager to join our Subscriptions team
In this role, you will be responsible for defining and managing customer experience workflows to ensure a seamless and engaging subscription journey for our customers
You will work closely with cross-functional teams to enhance customer satisfaction, drive subscription growth, and improve customer retention and engagement.
Position Summary/Job Description:
Some of the key responsibilities this Product Manager will be responsible for are:
Define Customer Workflows: Develop and optimize end-to-end customer experience workflows for our Subscriptions, ensuring a smooth and intuitive user journey from sign-up to renewal.
Customer Insights: Gather and analyze customer feedback, conduct user research, and utilize data analytics to identify pain points and opportunities for improvement.
Collaboration: Work with UX/UI designers, engineers, marketing, and customer support teams to implement and refine workflows
Facilitate workshops and brainstorming sessions to foster innovation and collaboration.
Product Roadmap: Create and maintain a product roadmap that aligns with business goals and customer needs
Prioritize features and enhancements based on customer impact and business value.
Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer experience initiatives
Use metrics to drive continuous improvement and report on progress to stakeholders.
Retention Strategies: Develop and implement strategies to improve customer retention, including personalized engagement tactics, loyalty programs, and proactive customer support.
Engagement Initiatives: Design and execute initiatives to boost customer engagement, such as targeted communications, in-app experiences, and community-building activities.
Innovation: Stay updated on industry trends, competitor offerings, and best practices to continuously improve the subscription experience
Experiment with new technologies and approaches to enhance customer engagement.
Stakeholder Communication: Communicate product vision, strategy, and progress to stakeholders at all levels
Prepare and deliver presentations to senior management and other key stakeholders.
Customer Advocacy: Act as the voice of the customer within the organization, ensuring that customer needs and preferences are considered in all decision-making processes.
Project Management: Manage multiple projects simultaneously, ensuring timely delivery of high-quality solutions
Coordinate with internal and external teams to meet project deadlines and objectives.
Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of customer experience initiatives.
Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
Atleast 5 years of experience is required in the following PM skills:
- Ability to write technical specifications and product requirement docs.
- Past Product Manager experience involving UX/UI
- Proficiency in market research and asking the right questions to better understand customers' needs and wants
- Ownership and ability to take charge and lead initiatives end to end
- Ruthlessly prioritize and focus on product features that can drive maximum impact with minimal resources
What are some preferred/nice to have skills the manager is looking for?
Good to have:
- Technical background; past experience as a software engineer, solutions architect or a Technical Program Manager
- Subscriptions background
- Experience with A/B or multi-variate testing, AI/ML testing experience.
#DICE
Source : C4 Technical Services