IT Project Analyst - Sky Solutions

Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence!

Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes through cutting-edge Digital Process Automation (DPA) and innovative Low-Code/No-Code Application Development. As a certified Small Disadvantaged Business (SDB) with Minority Owned certifications, diversity and equal opportunity are integral to our mission. Embark on our journey of innovation and transformation, where your skills align seamlessly with our commitment to excellence.

Job Title: IT Project Analyst
Duration: Long term
Location: Woodlawn, MD (Hybrid)

*** Selected candidate must reside within two (2) hours of Woodlawn, MD
*** Selected candidate must be willing to work on-site at least 3 days a week.
**** Must be able to obtain and maintain a Public Trust.

Key Required Skills:
Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, accessibility/508/UX knowledge

Position Description:

• Support and track project requirements of research efforts across the UX team to ensure the delivery of end results.
• Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals.
• Maintain IT and internal process documentation for disbursement and use across UX team.
• Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities.
• Support ad hoc special projects relating to internal UX team needs.
• Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base.
• Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner.
• Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use.
• Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions.
• Learn customer-specific policies and processes.
• All other duties as assigned or directed.

Skills Requirements:

• Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle.
• Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
• Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software.
• Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently.
• Excellent teamwork and interpersonal skills.
• Excellent written and verbal communication.
• Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree.
• Must be able to obtain and maintain a Public Trust.

Required Skills:

• Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.
• Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
• Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
• Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
• Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
• Ability to write technical documentation and plain language documentation dependent on audience.
• Self-motivated, task-driven, and able to quickly learn new skills.
• Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)

Desired Skills:

• Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
• Understanding of UX and user research methodologies
• Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
• Support and troubleshooting of mobile devices (Android, iOS)
• Understanding of 508 and accessibility compliance
• Previous work experience in federal government
• Understanding of agile framework and full life-cycle software development methodologies
• Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).

Education:

• Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.
• Must be able to obtain and maintain a Public Trust.

Sky Solutions, LLC is an equal opportunity employer, and we value diversity and inclusion. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability, or any other protected status. We welcome applications from all qualified candidates who share our vision and values.