IT - Service - Associate OneSource Service Support Specialist - Veterans Sourcing Group
Indianapolis, IN 46225
About the Job
Associate OneSource Service Support Specialist
Pay Rate: $25.00 Per Hour
Duration: 12 Month Contract to Hire
Location:639 S. Delaware Indianapolis, IN 46225
Job Description:
Pay Rate: $25.00 Per Hour
Duration: 12 Month Contract to Hire
Location:639 S. Delaware Indianapolis, IN 46225
Job Description:
- Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
- Ensures quality service and operational performance within the parameters of program and delivery standards.
- Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Source : Veterans Sourcing Group