IT Service Delivery Engineer - TT Electronics plc

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world.  Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

The IT Service Delivery Engineer is responsible for the on-going operation of IT service delivery in Perry, Ohio and as part of a global virtual team providing remote assistance to TT  Electronics sites around the world.

Key Responsibilities

• Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to completion.
• Work within a virtual team to provide support to staff around the globe.
• Support local systems such as servers, storage, telecoms, and networking.
• Responsible for ensuring adequate backups are completed and tapes stored securely as per policy.
• Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
• Provide technical assistance and training to computer users on application software, hardware, and computer services.
• Responsible for IT hardware and software inventory.

Core Requirements

• 3 years experience in IT support and direct problem resolution roles.
• Knowledge of Microsoft Windows client and server operating systems to Windows 11 client and Windows Server 2019.
• Knowledge of Office 365 and its applications.
• Knowledge of server and storage technologies.
• Knowledge of VOIP and PBX systems.
  
• Strong attention to detail, time management and communication skills.

Desireable Skills and Experience

• Knowledge of ITIL Service Management and process execution.
• Knowledge of Nutanix.
• Knowledge of Backup Exec and/or HYCU.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

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TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.