IT Service Desk Representative - Cooper University Health Care

IT Service Desk Representative- Full-Time

About Us
Come and join the Cooper University Hospital Cape Regional team. Weoffera compensation package that includes highly competitive pay, outstanding health benefits (medical, prescription, dental, vision, for you and your eligible dependents),company-paid life insurance, retirement benefits, paid time off, other voluntary benefits, tuition assistance, career advancement opportunities, and On-site Early Education Center (10% tuition employee discount).

Responsibilities

• Receives and manages reports of system issues (phone calls, emails).
• Provides initial (Tier 1) customer support for basic customer issues related to:
  • CRMC client devices, including PCs, printers, scanners, and other peripherals.
  • Telecommunications equipment, including Avaya phone system, Spectralink and desktop phones
  • CRMC network infrastructure, including performance of connectivity tests
  • Applications, including clinical and administrative systems (ex. Meditech, Soarian, Siemens Pharmacy, Microsoft Office Suite, Adobe, Kronos)
  • System access change requests; including new user provisioning, access modification for existing users, password reset
• Continually monitors active systems (ex. OpenLink, Solar Winds, HUGS, Soarian Job Scheduler/Workflow Engine).

Education/Requirements

• HS Diploma/GED
• Two years of previous IT Service Desk / Call Center experience, preferred.
• Strong knowledge of Microsoft-Operating Systems with emphasis on Windows 7 and Office 2010 is required.
• Experience using and troubleshooting Outlook within a networked environment (permissions, calendar sharing, and delegation) is required.
• Ability to utilize analytical thinking skills to solve problems and to communicate clearly and effectively both orally and in writing is required as well as the ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures