IT Specialist (Bilingual in Korean and English) - DHD Consulting
New York, NY
About the Job
Salary Range: $65,000-$75,000
IT Helpdesk
-Provide IT support to end users.
-Respond to IT requests and inquiries in a timely manner.
- Monitor and ensure proper functioning of IT systems/applications.
System Administrator
-Set up and test the SAP-ECP system; understand and apply SAP methodologies.
-Responsible for logging all new and existing IT assets into master asset list. (Fresh service as an admin experience is aplus or other SaaS based ITAM/ITSM software)
-Knowledge of DNS, TCP/IP, VPN, FTP.
-Strong troubleshooting skills for end users.
-Log all assets as accurate and up to date as possible so data can be provided to HQ when requested.
Other Activities
-Developing and maintaining working relationships with internal key stakeholders including upper management,
-department heads and others.
-Working directly with end users/Serving as a liaison between clients and our company.
-Report and assist complex planning and implementation of systems that is carried out by the IT Team.
-Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices.
-Train New Hires on how to use internal company systems.
-Support IT Manager with requests and activities.
-The candidate must be available for business trips lasting a few days, if necessary.
Qualification
-Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory
-At least 1-3 years of experience in a IT role
- 2 years- experience managing projects and people.
-Must be able to work in the NY office at least three times per week
-Experience in Fresh Service is a plus.
- Experience in SaaS based ITAM/ITSM
-Experience working with multiple stakeholders.
-Strong IT operational background
-Bilingual (Korean-English) is required
Skill
-Analytical and problem-solving skill
-Strong written and oral communication
-Good interpersonal & communication skills
-Able to conduct research into application and software issues
-At least two years of experience in SaaS based ITAM/ITSM software as an administrator
Personal Attributes
-Meticulous, analytical and independent
-Possess a strong sense of urgency, able to prioritize and meet deadlines
-A confident self-starter with a high level of drive
-Self-motivated, committed, determined, diligent and trustworthy nature
-Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required
-Willing to work beyond contractual work hours when required
-Good listener and be a dedicated team player, willing to help others
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