IT Specialist - Full Time - Manitowoc - Bank First National

Position Summary:  This is a unique position with the opportunity to support both our office team members and remote operations team members. This pos...

Competencies:

Honesty, Integrity and Ethics - to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company’s accepted principles of moral conduct

Accountability – the extent to which an individual is willing to accept responsibility

Adaptability – the extent to which an individual can fit into a changing working environment. 

Decision Making – the ability to select an effective course of action while controlling resources and expenditures

Interpersonal / Customer Oriented – the ability to develop and maintain relationships with others.  The desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and seeking to build trust

Qualifications:

3-5 years of Help Desk experience preferred

Banking experience preferred

Associates Degree in information technology, computer science, or related field. Bachelor’s degree preferred

Proven experience in a service desk role that interacts with both internal and external users

Ability to collaborate with team members through various communication methods

Should have a broad knowledge and experience with various information systems and technologies

Terminal server or Citrix experience a plus

Prior administration of Active Directory and Group Policy a plus

Excellent verbal and written communication

Must be able to think logically with strong problem solving, analytical, and good interpersonal skills

Must be able to deal with a multiple number of tasks simultaneously and prioritize

Must have the ability to concentrate and pay close attention to detail

Must be able to communicate effectively with end users as well as users or other staff who may have little or no technical computer background.

This job description does not constitute an exhaustive list of responsibilities and management may revise at any time